Overview

Duties

Summary

Why work for the Federal Bureau of Prisons?

You can have a meaningful career with an agency that truly values a diverse workforce. You will find a diverse workforce employed from entry level jobs to senior management positions. We protect public safety by ensuring federal offenders serve their sentences of imprisonment in facilities that are safe, humane, and provide reentry programming. Employees at correctional facilities perform correctional work regardless of their specific occupation.

Learn more about this agency

Responsibilities

The incumbent is responsible for supervision of staff and for assisting in managing, developing, organizing, implementing, and providing personal computer support and network administration to ensure productive and effective use of personal computers. Due to the nature and complexity of this multi-mission operation, an understanding of operating problems involved in working within a Complex is required.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Travel Required

25% or less – Travel may be required for training and/or work related issues.

Supervisory status
Yes

Promotion Potential
13

Requirements

Conditions of Employment

  • U.S. Citizenship is Required.
  • See Special Conditions of Employment Section.

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP eligibility, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and score 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: Click Here

Qualifications

To be considered for the position, you must meet either the requirements specified in the section titled Education OR the requirements specified in the section titled Experience.

Education:

There is no substitution of education for specialized experience at these grade levels.

Experience:

You must have IT related experience demonstrating each of the four competencies listed below.

  • Attention to detail – Is thorough when performing work and conscientious about attending to detail.
  • Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Some examples of this qualifying experience are:

GS-12:

  • Developing and maintaining procedures for networks, system operations, and product assembly and installation.
  • Overseeing function tests of the hardware/software to resolve technical problems and ensuring appropriate on-site repairs.
  • Recommending methods and procedures and coordinating corrective action to optimize utilization of present equipment.
  • Preparing programming specifications for implementation by computer programmers. Specifying inputs and outputs, appropriate data structure, module interface plans, detailed layout of files, and test plans.
  • Coordinating interface with programmers and functional area specialists and advising on problem resolution.

GS-13:

  • Experience overseeing configuration and installation of network equipment and medical equipment attached to the network, and changing/upgrading the components of existing equipment for efficient operation.
  • Experience developing local policies and procedures for networks, information security, system operations and product assembly and installation.
  • Experience using benchmarks and performance measurement and evaluation data, in conjunction with modeling and simulation techniques, in planning for increased capacity and for supporting any additional workloads.
  • Experience planning, developing and implementing security techniques, procedures, and guidance to ensure that user access control (physical, personnel, software, and information security) and other security requirements are in place.
  • Experience providing high-level technical expertise to accomplish analysis of options and development of the design for advanced systems, network and/or telecommunications software and complex programming specifications for projects which involve analysis of systems with a high visibility or wide-spread impact within the facility or agency.
  • Experience assessing long-range needs related to system architecture development and system and program specifications for both administrative and medical areas.

Credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.

**Your eligibility for consideration will be based on your responses to the questions in the application.**

Education

See Qualifications Section for education requirements, if applicable.

ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here .

Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.See Qualifications Section for education requirements, if applicable.

Additional information

This position IS NOT included in the bargaining unit.

In accordance with 5 U.S.C. 3307, a maximum entry age of 36 has been established for initial appointment to a position in a Bureau of Prisons institution.

The representative rate for this position is $103,817 per annum ($49.74 per hour).

Special Conditions of Employment Section:

Initial appointment to a supervisory/managerial position requires a one-year probationary period.

The incumbent is subject to geographic relocation to meet the needs of the agency.

Appointment is subject to satisfactory completion of a urinalysis, physical, and background investigation. All applicants are subject to National Crime Information Center (NCIC) and credit checks.

All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm.

The Core Value Assessment (CVA) is an in-person assessment that must be facilitated at a Bureau of Prisons Human Resource Servicing office. On the day of the scheduled interview, a CVA will be administered. The applicant assessment must be completed within a 70 minute time period and a passing score must be obtained. Further employment consideration will not be extended if the applicant fails to complete the examination or fails to achieve a passing score. Note: The Core Value Assessment will not be administered to current BOP employees.

Successful completion of the "Introduction to Correctional Techniques," three-week training course at Glynco, Georgia is required.

The addresses listed on the USAJOBS account/resume must be the primary residence at the time of application. You may be required to provide proof of residence.

Additional selections may be made if vacancies occur within the life of the certificate.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If your composite score exceeds the average score for this job, your resume and supporting documentation will be compared to your online assessment questionnaire responses and utilized to determine whether you meet the job qualifications listed in this announcement. If you rate yourself higher than what is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

There are several parts of the application process that affect the overall evaluation of your application:

  • Your resume, which is part of your USAJOBS profile;
  • Your responses to the eligibility questions;
  • Your responses to the online assessment questionnaire;
  • Your supporting documentation, if required.

Time-in-Grade: Federal employees must meet time-in-grade requirements for consideration. You must meet all qualification requirements upon the closing date of this announcement.

If you applied to more than one grade level, BE ADVISED that you may be selected at ANY grade level for which you applied and are found qualified (i.e., if the job is announced at the 9/11 grade levels and you apply for the GS/GL-9 and the GS-11,and you are found qualified at BOTH grade levels, you may be selected at either grade level).

What Competencies/Knowledge, Skills and Abilities are Required for this Position?

The following Competencies/Knowledge, Skills and Abilities (KSA's) are required:

  • Ability to communicate orally.
  • Knowledge of automated systems.
  • Ability to troubleshoot computer problems.
  • Ability to communicate in writing.
  • Ability to plan and organize work.
  • Ability to Supervise.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
Yes

Required Documents

  • Resume showing relevant experience (cover letter optional).
  • In order to receive credit for experience contained in a resume, your employment history must be documented in month/year format (MM/YYYY), reflecting starting date and ending date and include the number of hours worked per week. Failure to follow this format may result in disqualification.
  • Current or former Federal employees NOT employed by the Bureau of Prisons MUST submit a copy of their SF-50 Form which shows competitive service appointment, tenure group, and salary. If you have promotion potential in your current position, please provide proof. If you are applying for a higher grade, and your experience was gained at a Federal agency other than the Bureau of Prisons, you MUST provide the SF-50 Form which verifies the length of time you have been in your highest grade and supports your claim for time in grade.
  • Employees applying with an interchange agreement must provide proof of their permanent appointment.
  • Current federal employees NOT employed by the BOP and former federal employees MUST submit a copy of their latest yearly performance appraisal/evaluation.
  • Military Spouses who meet the requirement of Executive Order 13832 – must include marriage certificate and copy of active duty military members orders OR letter from VA OR DD214 describing 100% disability of spouse, OR SF-50. For more information Click Here.
  • CTAP, Click Here , if applicable.
  • A college transcript which includes the School Name, Student Name, Degree and Date Awarded, if applicable. (Note: If you are selected for this position, official transcript(s) will be required prior to your first day.)

Failure to provide these documents could possibly result in removal from consideration for this vacancy. If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, , etc. Documentation should be identified/saved as VA Letter, DD214, or Transcripts.

We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.

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