Overview

Duties

Summary

This position is located in the U.S. Department of State, Bureau of Information Resource Management (IRM), Deputy Chief Information Officer for Operations (OPS), Cloud Program Management Office (CPMO). The incumbent performs a wide range of complex and challenging IT activities and functions as a key advisor to the Director, Cloud Program Management Office in monitoring evolving Cloud Service Provider (CSP) capabilities and translating business requirements into solutions.

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Responsibilities

  • Implements and manages metric/usage tools to recommend service optimizations and develop and publish architecture dashboards for service segments categorized by a standard services taxonomy and Federal Enterprise Architecture Framework (FEAF).
  • Reviews and updates existing technical architecture including systems, applications, systems, applications, hardware products.
  • Oversees the resolution of complex infrastructure management issues to achieve quality objectives and requirements in the provision of information technology services to customer bureaus and offices throughout the Department.
  • Carries out duties and responsibilities typical of a second level supervisory position in DOS, such as establishing goals, objectives and plans for the staff. Determines priorities and plans the work to be performed.
  • Executes technical, business, and security IA assessments to support decision making related to business case approval and investment alignment.
  • Serves as liaison with higher level management and technical experts throughout the Department to resolve complex technical issues and to coordinate and maximize the implementation of infrastructure enhancements to information technology services.

Travel Required

Not required

Supervisory status
Yes

Promotion Potential
15

Requirements

Conditions of Employment

  • U.S. Citizenship is required.
  • Must be able to obtain and maintain a Top Secret security clearance.
  • New supervisors must successfully complete a 1 year probationary period.
  • Incumbent will be subject to random drug testing.
  • This is a supervisory position.
  • One year probationary period, unless excepted by regulation.

Qualifications

Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.

If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Applicants applying for the GS-15 grade level must meet the following requirements:

Have IT-related experience demonstrating EACH of the four competencies AND the specialized experience listed below:

  • Attention to Detail – Reviews and updates existing technical architecture including systems, applications, networks, software products, hardware products.
  • Customer Service – Collaborates with customers and stakeholders to identify variances and arrive at solutions that are in accordance with the Department's overall Strategic Plan and IT Strategic Plan.
  • Oral Communication – Serves as liaison with higher level management and technical experts throughout the Department in order to resolve complex technical issues and to coordinate and maximize the implementation of infrastructure enhancements to information technology services.
  • Problem Solving – Oversees the resolution of complex release management issues which are of vital importance to achieving quality objectives and requirements in the provision of information technology services to customer bureaus and offices throughout the Department.
  • AND

    Have at least 1 full year of specialized experience equivalent to the GS-14 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

    Qualifying specialized experience must demonstrate the following:

    Experience implementing and maintaining cloud products and services (such as Amazon Web Services, G-Suite, MS Azure, Google Cloud Platform) to fulfill customer requirements.

    Experience reviewing and updating technical architecture including systems, applications, systems, applications, and hardware products.

    Experience overseeing the resolution of complex infrastructure management issues.

    Experience executing technical, business, and security IA assessments to support decision making related to business case approval and investment alignment.

    Experience planning, organizing and/or managing the development and delivery of a broad range of problem resolution and technical support services.

    Experience serving as a liaison with higher level management and technical experts to resolve complex technical issues and to coordinate and maximize the implementation of infrastructure enhancements to information technology services.

    NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

    There is no substitute of education for specialized experience for the GS-15 position.

    In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:

    • Ability to assign, review, and supervise the work of others;
    • Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
    • Ability to adjust to change, work pressures, or difficult situations without undue stress;
    • Willingness to consider new ideas or divergent points of view; and
    • Capacity to "see the job through."

    Education

    See the qualifications section of this vacancy announcement for education requirements, if applicable.

    Additional information

    For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodationsstate.gov .

    If eligible, applicants to this announcement may be referred to other positions in other Bureaus/Offices in the Department.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:

    Knowledge of, and experience in, IT systems and/or telecommunications networks.

    Knowledge of Information Assurance methods and procedures.

    Knowledge of information technology performance measures.

    Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

    Ability to analyze technology hardware and software for solutions.

    Ability to apply program management principles, methods, and practices.

    Ability to communicate effectively, both orally and in writing.

    Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click here .

    Qualified candidates are assigned a score between 70 and 100. Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority. If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience. This may result in a lower score, which may also eliminate you from consideration for this position.

    Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity. Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

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    Background checks and security clearance

    Security clearance
    Top Secret

    Drug test required
    Yes

    Position sensitivity and risk
    Critical-Sensitive (CS)/High Risk

    Trust determination process

    Required Documents

    All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

    1. Resume – your resume or any other written format you choose should contain the required information as specified in the "How You Will Be Evaluated" section. Insufficient information will result in an ineligible rating.

    2. A completed online job specific self-assessment questionnaire through the Department's automated system "Gateway to State".

    3. Transcripts – if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

    4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you must submit the required supporting documentation (certificates, certifications, etc.) with your application by the closing date.

    5. Current eligible DOS employees (per 3 FAM 2315) including non-competitive applicants must submit a SF-50 (Notification of Personnel Action) that shows the effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, AND submit a copy of your most recent completed annual performance appraisal that includes the final rating. If a performance appraisal does not exist, is incomplete or unavailable, a Form DS-1812 (Applicant Appraisal) or equivalent form from another agency signed by the current supervisor is acceptable. Mid-year progress reviews will not be accepted.

    6. CTAP eligibles must submit a copy of the appropriate documentation with their application. See link below:

    CTAP Considerations

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