Overview

Duties

Summary

This position is located at JEB Little Creek-Fort Story, Fleet and Family Readiness Department, Fleet Readiness, Navy Getaways Program, Virginia Beach, VA 23459. The purpose of this position is to perform front desk and/or reservation functions. *MWR, NAVY GETAWAYS JEB LITTLE CREEK/FORT STORY*
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Responsibilities

Receives requests and processes reservations within established guidelines. When rooms are not available suggests alternate lodging possibilities.

Makes reservations for incoming guests using the Property Management System (PMS) (EPITOME) to access guest information, retrieve reservation, change or cancel reservations as required by the guest, secure a credit card for room charges and issues reservation. Provides guests with room key, card and site location.

Interacts with guests; answers questions concerning facilities and local attractions/amenities. Provides assistance in handling customer complaints' and involves management on controversial or unprecedented matters as necessary.

Answers phone calls and replies to inquiries or refers to others to answer as appropriate.

Logs trouble calls in the PMS and ensures appropriate departments are notified. Relocates guests when necessary.

Answers inquiries on lost and found items and contacts guests and offers advice for retrieval, safeguards items found until proper guest or authorities remove from activity.

Ensures security and guest privacy are maintained at all time.

Receives and is accountable for a change fund and will prepare and close out bank reports presenting and collecting payments as necessary.

Inventories and is responsible for safeguarding of keys, supplies and amenities at the front desk.

Responsible for cleanliness of front desk and surrounding lobby areas.

May be required to comprise and print various reports from the PMS such as guests expected arrivals, departure lists, in-house guest lists and night audit reports.

Perform other duties as assigned.

Receives requests and processes reservations within established guidelines. When rooms are not available suggests alternate lodging possibilities.

Makes reservations for incoming guests using the Property Management System (PMS) (EPITOME) to access guest information, retrieve reservation, change or cancel reservations as required by the guest, secure a credit card for room charges and issues reservation. Provides guests with room key, card and site location.

Interacts with guests; answers questions concerning facilities and local attractions/amenities. Provides assistance in handling customer complaints' and involves management on controversial or unprecedented matters as necessary.

Answers phone calls and replies to inquiries or refers to others to answer as appropriate.

Logs trouble calls in the PMS and ensures appropriate departments are notified. Relocates guests when necessary.

Answers inquiries on lost and found items and contacts guests and offers advice for retrieval, safeguards items found until proper guest or authorities remove from activity.

Ensures security and guest privacy are maintained at all time.

Receives and is accountable for a change fund and will prepare and close out bank reports presenting and collecting payments as necessary.

Inventories and is responsible for safeguarding of keys, supplies and amenities at the front desk.

Responsible for cleanliness of front desk and surrounding lobby areas.

May be required to comprise and print various reports from the PMS such as guests expected arrivals, departure lists, in-house guest lists and night audit reports.

Perform other duties as assigned.

Travel Required

Not required

Supervisory status
No

Promotion Potential
03

Requirements

Conditions of Employment

  • Concepts, standards, and regulations directly related to hospitality operations. Preferred 6 months of Work Experience that demonstrates knowledge of basic principles,

Qualifications

Specialized experience must demonstrate the following:

QUALIFICATIONS REQUIRED FOR THE POSITION:

Concepts, standards, and regulations directly related to hospitality operations. Preferred 6 months of Work Experience that demonstrates knowledge of basic principles,

CONDITIONS OF EMPLOYMENT:

Concepts, standards, and regulations directly related to hospitality operations. Preferred 6 months of Work Experience that demonstrates knowledge of basic principles,

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

Education

Additional information

We utilize E-Verify to confirm selectee's eligibility to work in the United States.

Salary is dependent on experience and/or education.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

USAJobs Resume

Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.

If claiming Veteran's Preference, a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc). is required.

If claiming Military Spouse Preference, a copy of sponsor's orders is required for NF-03 and below or equivalent.

If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.

If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.

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