The Loan Production Officer (LPO) oversees the origination of VA-guaranteed home loans in a multi-state jurisdiction, the issuance of Certificates of Eligibility to Veterans and Surviving Spouses on a nationwide basis and performs oversight of the work of mortgage lenders who are funding VA-guaranteed loans on a nationwide basis. The LPO ensures that Veterans and their lenders receive prompt, professional and accurate customer service. The LPO reports directly to the Loan Guaranty Officer.
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The Supervisory Loan Specialist (Realty) plans, develops, organizes, coordinates and directs the Loan Processing functions at a Regional Loan Center

  • Responsible for ensuring that programs and policies are implemented, assessed through an effective internal control process, and adjusted as necessary to achieve appropriate results.
  • Plans/assigns work, monitors work associated with the auditing of guaranteed loans, customer service and lender training issues.
  • Directs managed teams to provide information, advice, and assistance on all types of VA-guaranteed loans.
  • Maintains regular, recurring contact with subordinates, RLC and RO management, officials of national, state, and local real estate industry associations, congressional office staff and public.
  • Writes systematic analyses of loan production operations, provides input to other analyses within the RLC.
  • Responsible for the development and administering of required training for employees. As well as promotes the needs and goals of the individual and the organization.
  • Speaks to others to convey information effectively so that they understand. Provides a safe, healthy work environment, appropriately appraises rewards and addresses employee performance and conduct deficiencies.
  • Supervises and directs the work of subordinate staff.
  • Forecast the workload of the Loan Production function, both short and long range.
  • Ability to build effective, productive relationships with organizations external to VBA in order to further VA's goals and interests.

Promotion Potential: This position is advertised at the full performance level.

Work Schedule: 8:00 a.m. — 4:00 p.m.
Compressed/Flexible: Available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Loan Specialist (Realty) PD#38926
Relocation/Recruitment Incentives: Relocation Expenses are authorized
Financial Disclosure Report: Required

This Position Is Approved for the Buyer Value Offer (BVO) Program. Please go to the website http: vaww.fscdirect.fsc.va.gov/pcs.asp to review the details of the BVO Program (BVO does not include buying a selectee's home).

Travel Required

Occasional travel – You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/01/2020.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

  • If you are a current VBA employee seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-14 (or higher) and the promotion potential of your current position must be at least GS-14.

You may qualify based on your experience as described below:

  • Specialized Experience – Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization. Specialized experience is defined as demonstrating thorough knowledge and expertise in all phases of the Loan Guaranty program.

Examples of specialized experience would typically include, but are not limited to:

  • Experience demonstrating a competence in agricultural, commercial, realty or other types of loans.·
  • Experience such as reviewing, and processing loan applications for agricultural, commercial, bank or mortgage loans.·
  • Experience performing financial analysis.·
  • Experience in supervisory, managing or serving as a project lead to accomplish performance and project goals; possesses knowledge of employee relations (e.g., performance or conduct based actions) and/or labor relations (e.g., grievance process or negotiations) practices.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: This position is primarily sedentary with some walking, standing, bending, and carrying of lightweight items (i.e. folders).

Supervisory Requirements: Candidates must have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities of successful supervision, including the following abilities to: assign to and review work of subordinates, train and work effectively with subordinates from a variety of backgrounds and with different levels/areas of training; accomplish the quality and quantity of work expected within set limits of cost and time; plan own work and carry out assignments effectively; communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work; understand and further manage goals as these affect day-to-day work operations; develop improvements in or design new work methods and procedures; deal effectively with individuals or groups representing widely divergent backgrounds, interests and points of view; plan and adjust work operations to meet emergency or changing program or production requirements within available resources and with minimum sacrifice of quantity or quality of work; establish program objectives or performance goals and to assess progress toward their achievement; coordinate and integrate the work activities and resources of several organizational segments or of several different projects; analyze organizational and operational problems and develop timely and economical solutions; and represent the activity both within and outside the organization or agency and to gain support for the agency's program goals. In addition, candidates must demonstrate the following personal qualities: objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; capacity to adjust to change, work pressures, or difficult situations without undue stress; willingness to consider new ideas or divergent points of view; and capacity to "see the job through".

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http: : www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .


There is no educational substitution at this grade level.

Additional information

Supervisory Probationary Period: This is a supervisory/managerial position. If appointed to this position you must serve a one-year probationary period, unless you have already completed one as a supervisor or manager.

Relocation Expenses: Relocation expenses are authorized for this position. The Department of Veterans Affairs offers Permanent Change of Station (PCS) relocation services. Permanent Change of Station is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. For more information go to http: vaww.fscdirect.fsc.va.gov/pcs.asp.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http: www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Financial Disclosure: Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR 2634.904(a) prior to entering on duty and annually thereafter.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. our resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

You will be rated on the following Competencies for this position

Competency 1: Applies Federal, State and Local laws, regulations, policies, guides, procedures applicable to the administration of the VA Home Loan program; in particular the Loan Production (LP) Section (includes knowledge of the Native American Home loan program and underwriting expertise).

Competency 2: Builds and manages workforce based on organizational goals, budget considerations and staffing needs. Ensures that employees are appropriately recruited, selected, appraised and rewarded; takes action to address performance problems. Manages multi grade level workforce and various work situations.

Competency 3: Clearly and concisely expresses information to individuals or groups (both written and oral) to employees and outside stakeholders (congressional liasons, lenders and Veterans). Takes into account audience and nature of information, makes clear and convincing oral presentations, listens to others and responds appropriately.

Competency 4: Develops and leads employees work activities toward meeting organizational mission/goals, identify patters in (LGY) operations to develop solutions to enhance productivity/service, encourages an inclusive workplace, support constructive resolution of conflicts.

Competency 5: Ability to analyze (i.e., review and evaluate), comprehend, and apply decisions based on data or complex information, weighs relevance and accuracy of information, generates and evaluates alternative solutions, makes recommendations or final determinations.

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

To apply for this position, you must provide a complete Application Package . The following documents are REQUIRED:
Resume detailing your specialized experience and competencies as they relate to this position

  • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, full time/part time and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
  • A copy of your most recent NON-award SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
  • To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).
  • If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position

If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into the current position.

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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