Job Description & Responsibilities :
This position will balance time working with Engineering Leadership, Project Managers, and directly with clients. The role is responsible for system design, installation and complex problem solving of a diverse collection of client hardware and software solutions. As such, this role requires experience or expertise in a wide range of technology solutions and platforms. This position will work out of the Atlanta or Dallas office and require some travel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Active participation in the roll out and remediation of Windows-based environments.
Support installation, configuration, and troubleshooting of WAN/LAN network deployments: switches, routers, firewalls, and security.
Implement various Microsoft technologies as needed, such as Windows Server, Active Directory, SQL, and any other Microsoft core business applications
Produce and update technical documentation and diagrams supporting Engineering and Operations teams as part of project deliverables
Able to communicate accurate and timely project status updates to stakeholders
Demonstrate technical expertise to the client and provide cross-training to internal resources
Provide timely communication to clients during high-stress incidents, notifying them of impending changes or agreed-upon service impacts
Participate in the change management process
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Travel up to 80-90%
Responsible for entering time daily and expenses as they occur
Demonstrated capability of quickly learning new technologies required for accomplishing project goals.
Ability to work well independently or as part of a project team
Demonstrate appropriate sense of urgency working in a production environment, ensuring exceptional customer service
Develop in-depth knowledge of our service offerings and how they relate to client needs
Coordinate third party labor (remote hands) ensuring completion and quality control
Ability to successfully analyze and resolve complex issues with an emphasis on client satisfaction
Excellent written and oral communications skills
Capable of supporting multiple tasks in a high-pressure environment maintaining a professional demeanor
Skills & Qualifications :
The ideal candidate will have a diverse background in the following areas:
Desktop Imaging, Desktop Upgrade Support
Server (Basic understanding of AD/DNS/DHCP/ Domain/ Printer Server)
A minimum of 5 years of experience implementing networking, server, and Business Application solutions.
Strong troubleshooting skills regarding systems, network, and storage-based concepts. The ideal engineer can quickly identify and resolve problems with minimal supervision.
Must have experience with Cisco Meraki switches, routers, firewalls, and security.
LAN troubleshooting and configuration experience Layer 2, Layer 3
Knowledge of networking protocols and components including TCP/IP, DNS, DHCP, etc.
Scripting experience PowerShell, Batch, Bash, Python
Work with Group Policies including supporting software deployment via Group Policies.
Knowledge and experience with Office 365 platforms
Knowledge of small scale and enterprise Microsoft Active Directory Domains Including all functions within: Global Catalog, DNS, FRS, DFSR, Multi-Site Sites & Services
Proven ability to successfully analyze and perform problem resolution with an emphasis on client satisfaction.
Excellent written and oral communication skills, especially when dealing with clients.
Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or related field