Overview

Duties

Summary

This position is located in the Civil Rights Division's (Division) Disability Rights Section (DRS or Section). As the Supervisory Accessibility Specialist, you will ensure the effective and efficient operation of the ADA Information Line, the signature component of the Department's overall ADA Technical Assistance Program. Duties include:
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Responsibilities

  • Provides advice and guidance to Information Line staff on how to answer complex questions.
  • Handles and resolves complaints related to service on the Information Line, working with the Supervisory Attorney overseeing the ADA Information Line to take appropriate action to correct any performance or knowledge deficiencies.
  • Ensures effective and efficient operation of the Information Line. Works closely with Department IT and other technical staff to define and acquire the equipment, software, and programming needed to operate the current call system effectively.
  • Maintains records as needed relating to the number and variety of calls received and the costs of operating the Information Line.
  • Assists the Supervisory Attorney overseeing the ADA Information Line in evaluating workload, costs, budget, and staffing level needed to operate the Information Line effectively and efficiently.
  • Researches new issues and/or difficult questions to assist staff and callers, to improve understanding of the ADA and other disability-related civil rights laws, and to keep abreast of policy developments in interpreting these laws.
  • Collects and analyzes data relative to call volume and system capabilities, and prepares information for the review of the Supervisory Attorney overseeing the ADA Information Line for inclusion in Section, Division, and Department reports.

Travel Required

Occasional travel – You may be expected to travel for this position.

Supervisory status
Yes

Promotion Potential
14

Requirements

Conditions of Employment

  • Must be a U.S. Citizen or National.
  • Must complete a Background Investigation to include drug testing
  • Males born after 12-31-59 must be registered or exempt from Selective Service (see https: www.sss.gov/Home/Registration)
  • May require completion of one-year probationary period
  • Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level) by the closing date of this announcement. Only experience and education obtained by the closing date of this announcement will be considered.
  • Current of former federal employees must submit your most recent performance evaluation or appraisal, signed, showing your final rating, or statement why the performance appraisal is unavailable.

Qualifications

To qualify at the GS-13 grade level, candidates must have one (1) year of specialized experience equivalent to at least the GS-12 grade level in the Federal service or other pay system. Applicants must possess the following specialized experience in order to qualify for this position: (1) provides technical assistance regarding the responsibilities of entities covered under Title II and Title III of the Americans with Disabilities Act (ADA) or Section 504 of the Rehabilitation Act (Section 504) to a variety of stakeholders; (2) serves as the direct contact with the public to explain the regulations, accessibility standards, and technical assistance materials pertaining to the Americans with Disabilities Act (ADA)
through the ADA Information Line; and (3) responds to correspondence and telephone inquiries pertaining to rule-making and
the rule-making process.

To qualify at the GS-14 grade level, candidates must have one (1) year of specialized experience equivalent to at least the GS-13 grade level in the Federal service or other pay system. Applicants must possess the following specialized experience in order to qualify for this position: (1) reviews complex or unprecedented problems or interrelated issues for accessibility requirements; (2) serves as the Section's representative in meetings, committees, conferences, or working groups and/or providing assistance to members of the public regarding disability rights, specifically the ADA or Section 504; and (3) trains others in the provision of technical assistance under Title II and Title III of the ADA or Section 504. Other examples of specialized experience may include: supervises a team; setting goals and assigning work; and engages with team members to accomplish the Section's goals.

Specialized experience is defined as experience that has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and is typically in or related to the work of the position to be filled.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs ( e.g ., Peace Corps, AmeriCorps) and other organizations ( e.g. , professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

TIME-IN-GRADE REQUIREMENTS: If you are a current federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must meet Time-in-Grade requirements of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. This requirement must be met by the closing date of this announcement. (You must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. No award SF-50 will be accepted).

All qualifications, education (if applicable), and time-in-grade requirements must be met by the closing date of this announcement and clearly documented in your resume.

Education

Education cannot be substituted for specialized experience.

Additional information

E-Verify Statement: DOJ uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities, by visiting www.e-verify.gov/ .

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http: www.opm.gov/rif/employee_guides/career_transition.asp.

DOJ EEO Statement/Policy: http: www.justice.gov/jmd/eeos/08-eeo-policy.pdf

Schedule A: The Civil Rights Division welcomes and encourages applications from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department. The Civil Rights Division also encourages eligible Schedule A applicants to submit their resumes directly to Sandra Brown by email to Sandra.Brownusdoj.gov.

Veterans Employment Opportunity Act (VEOA): http: www.opm.gov/policy-data-oversight/veterans-services/vet-guide/

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov .

It is the policy of the Department to achieve a drug-free workplace and persons selected for employment will be required to pass a drug test, which screens for illegal drug use prior to final appointment. As a condition of continued employment, the incumbent will be subject to random drug testing.

Employment is also contingent upon the completion and satisfactory adjudication of a background investigation.

Reasonable Accommodations: This agency provides reasonable accommodation to applicants with disabilities where appropriate. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Division offices are near the Metro transportation system or other public transportation, and are conveniently accessible to restaurants, museums and other Washington, D.C. area attractions. Most jobs in the Division offer alternative work schedules and other family friendly opportunities. Most employees who commute by public transportation are eligible for a transit subsidy benefit.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

All applicants' qualifications will be evaluated on the below-listed competencies, which are required for this position. Please outline experience/education for these competencies in your resume. The required competencies for this position are as follows:

  • Customer Service
  • Decision Making
  • Interpersonal Skills
  • Listening
  • Oral Communications
  • Problem Solving
  • Self Management
  • Stress Tolerance
  • Teamwork

Please Note: Additional selections may be made from this announcement for up to 90 days should additional similar openings occur in this, or any other office within DOJ.

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process
Suitability/Fitness

Required Documents

You must provide a complete Application Package, which includes:

  • Required: Resume, which includes a list of all significant jobs held and duties performed, with dates specified in month and year format, and indicate hours worked per week. If military or civilian, please include your rank and/or grade. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs ( e.g., Peace Corps, AmeriCorps) and other organizations ( e.g ., professional, philanthropic, religious, spiritual, community, student, social). You will receive credit for all qualifying experience, including volunteer experience. (cover letter optional).
  • Required: A complete Occupational Questionnaire
  • Required, if you are a current or former Federal employee:
    • Your most recent Promotion, Within Rate Increase or Within Grade Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action (if applying as a current or former Federal Employee) showing you are/were in the competitive service and the highest grade or promotion potential held.
    • Your most recent performance evaluation or appraisal, signed, showing your final rating, or statement why the performance appraisal is unavailable.
  • Required, Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable: Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.
    • Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
    • Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held.
    • Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.
  • Required, if you are applying as a Schedule (A) applicant: Schedule A letter from a physician, local, state or federal rehabilitation office citing your eligibility under 5 CFR 213.3102 (u). The date of your certification letter must be within three (3) years of the vacancy closing date and must be submitted with your application.
  • Required, if you are applying as a Veterans Employment Opportunity Act or 30% Disabled Veteran Eligible applicant: DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty under honorable conditions within 120 days.
  • Required, if you are eligible under Certain Family Members Eligible under E.O. 12721: Your most recent non-award SF-50 and performance appraisal.
  • Required, if you are eligible under Certain Military Spouses Eligible under E.O. 13473: Permanent Change of Station (PCS) orders, issued within the last 2 years, that lists you as authorized to accompany the Military member to the new duty permanent station; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage).
  • Required, if you are eligible under Interchange Agreement with Other Merit Systems Eligible: Documentation of eligibility as listed in each individual interchange agreement.
  • Former or current Political Appointees: OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information. Submit proof of your former or current status, such as your SF-50. Please see here.

Failure to provide the applicable required documents could possibly result in losing consideration for this vacancy. If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, , etc. Documentation should be identified/saved as VA Letter, DD214, or Transcripts.

We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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