Overview

Duties

Summary

This position is located in the Integrated Support Services Directorate, Office of the Chief Operating Officer.

The position description number for this position is 191364.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

The incumbent of this position will work a flextime work schedule.

This is a non-supervisory, non-bargaining unit position.

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Responsibilities

Supports long-range planning and analysis of ISS directorate programs and within the directorate, serves as an agency expert in formulating policies and guidelines for productivity programs, plans, procedures, and methods. Works with ISS managers to develop annual and long-range plans for efficient and effective program implementation and administration. Develops detailed plans for implementing goals, and overseeing their implementation in ISS directorate offices. Supports directorate program reviews.

Serves as an ISS expert consultant in at least one of the following program specialties: (2.1) Plans and manages special projects for major agency organization or program issues with broad impact on an agency level; and/or, (2.2) Plans and develops quality programs, procedures, and methodologies to improve the effectiveness of work methods and management controls for a major agency component.

2.1. Project Management: Serves as the project manager or project coordinator for complex projects involving various organizational offices both within and outside of the directorate to improve ISS operational efficiencies. Duties include planning, organizing, overseeing and managing resources to complete specific project goals and objectives successfully. Conceives and helps implement new initiatives and projects to strengthen operational efficiency and to integrate information technology into operational solutions with existing ISS directorate systems. Undertakes or participates in developing, testing and implementing IT solutions to improve operations, special projects, ongoing analyses, inquiries, and initiatives that have high priority for ISS management. Work may involve developing, fostering and functioning as the ISS point-of-contact for cross-organizational activities. Serves as a technical expert in the resolution of problems and issues related to substantive mission-oriented projects and/or programs that require maintenance of good working relationships with various agency stakeholders. Furthers directorate technology development efforts by engaging stakeholders in information technology transfer projects and considering various IT techniques to help meet operational needs.

2.2. Performance Measurement: Evaluates outcomes of current ISS programs and recommends appropriate actions to ISS managers. Develops plans and policies for, and makes recommendations to, all levels of management in formulation and development of measurement tools used in highly specialized programs. Schedules analysis of project program or functional area being supported. Serves as a source of information and advice on ISS programmatic issues requiring measurement and/or analysis. Maintains frequent contacts with coworkers to render advice, consultation, and assistance. Provides programmatic and related information to assist the staff with research and identification of programmatic concerns critical to the work of the organization. Provides status reports to ISS management on ISS performance measurements. Serves as ISS directorate expert in advising managers in development of quality improvement programs, procedures, and methodologies regarding effectiveness of ISS work methods and management. Applies a wide range of qualitative and/or quantitative methods to assess ISS program performance, analyze data, and recommend improvement of complex short and long-range ISS. Evaluates current activities and recommends appropriate performance measures to help improve program quality. Works toward the goal of meeting organizational objectives and customer service needs, while enhancing teamwork and improving overall performance.

Serves as an expert analyst in the assessment and improvement of program effectiveness, complex management processes, or the application of automated systems technologies to management's operational needs.

Researches and identifies complex program issues or problems impacting program initiatives in the ISS directorate's functional divisions and offices. Provides expert analysis and advice on complex program issues. Coordinates implementation of resolutions and improvements, based on operations, changing program requirements, and relevant information collected from many varied sources, researches and analyzes program improvement techniques in relevant literature, devises analytical techniques to evaluate findings, and prepares reports and recommendations to ISS management.

Recommends the need for new or revised written policies and procedures, and prepares drafts as assigned, contributes to their development, and coordinates their review and recommends approval upon completion. Serves as an authoritative source of consultation for program evaluation in formulating policies and guidelines for evaluating productivity programs, plans, procedures, and methods where boundaries of the studies are extremely broad and difficult to determine in advance.

Travel Required

Not required

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

No additional requirements to those listed above.

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Ability to interact and collaboratively work with others.

Ability to provide program management, evaluation, and oversight.**

Ability to manage special projects and conduct management studies and reviews.**

Ability to use software to manipulate and present data.**

Ability to conduct organizational assessments.

Ability to communicate in writing.

Ability to communicate effectively other than in writing.

Education

Additional information

Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid the minimum step of the grade.

The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.

Applicants must submit a complete application package that is received by the closing date of this announcement.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADAloc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email spploc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.

The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period.

The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.

A "Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints.

Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview. The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview. The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.

For more information regarding eligibility requirements, please see the Library of Congress Merit Selection Plan, Section X.D, at: http: www.loc.gov/hr/employment/msp010909.pdf .

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity and Diversity Programs at 202-707-6024 or email spploc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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