As Senior Vice President & General Counsel at Zendesk, you’ll have the opportunity to be a strategic leader, trusted thought-partner, and sage advisor on legal and business issues. Youll set the vision and leadership of Zendesks global legal strategy and services, and the management of risk throughout the organization.

Working closely with Zendesk’s CEO, Chief of Staff and Board of Directors, youll help build the business and future of our company. You’ll also help Zendesk address new and exciting legal issues as we grow in revenue, headcount, and complexity.

We are a strongly aligned management team and a collaborative and engaged Board of Directors!

Zendesks values of focusing on relationships, practicing empathy and humblidence (i.e., humble yet confident) underscore our culture and overall mission to enable all businesses to be the company their customers want them to be.


Engage directly with executive leaders across Zendesk to understand company priorities and goals, trends in our business, and other issues facing our employees and business

Coordinate public company securities compliance and corporate governance

Lead company-wide regulatory compliance, including international regulatory matters

Lead all aspects of commercial contracts and technology transactions; privacy and data security matters; labor and employment and litigation matters; stock administration functions, as well as legal operations; intellectual property; real estate; mergers and acquisitions, joint ventures and other strategic partnerships and investments

Provide legal advice in thinking about new product development and market expansion both domestically and internationally

Ensure the availability and quality of proficient, timely legal services, processes, and systems across the companyincluding selection and retention of outside counsel

Develop creative, well-reasoned and analyzed solutions satisfying both business and legal interests,

Scale and develop the team of 20 professionals based globally

Qualifications & Skills

Strong academic credentials and J.D. from a nationally recognized law school

Current member in good standing of a state bar, preferably California

12+ years of experience leading the legal function and team as GC or DGC at a publicly traded technology company, preferably in SaaS, cloud, software, communications, etc.

Exercise outstanding judgment, legal reasoning, risk assessment, and business insight

Experience as leader of a legal professional team, with proven ability to build and grow legal talent

Ability to provide effective advice in the context of business objectives and to execute in a fast-moving culture

Ability to calibrate risk to support innovation while appropriately protecting the company

Skilled to optimally represent the company externally with regulators, business partners, and service providers

Have partnered with all levels and cross-functional partners, from executives and Board members to engineers

Strong communication and social skills, and team orientation

A bias towards action and the ability to work well in a fast-paced and constantly changing environment

We are an AA/EEO/Veterans/Disabled employer.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesks use of your personal information.

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