Overview

DSA recognizes that the global spread of COVID-19 is a challenging time for everyone. Our #1 priority is the health and safety of our workforce, guests and candidates, and we provide the necessary supplies to maintain safety in the work place. Due to the current situation surrounding COVID-19, our response time and scheduling of interviews may increase. DSA is looking to fill various positions despite the COVID-19 and are managing our workforce within the compliance of all state requirements.
Data Systems Analysts, Inc. is searching for a qualified Graduate Training Information Management System (GTIMS) Service Desk Support Representative at Scott AFB, IL. The selected candidate will join DSA’s GTIMS Air Mobility Command (AMC) support team at HQ AMC; the team supports GTIMS users of the Mobility Air Forces (MAF). Responsibilities of this position include support local GTIMS users at Scott AFB, provide subject matter expertise to the on-site technical team and assist with activities supporting MAF users worldwide. Position requires weekend and nighttime hours (estimate <10% time). Customer Support: Provide Tier 1 product support for GTIMS users: timely response to resolve user requests via in-person, email, phone or other methods, train users in current or upcoming new functionality, and assist on-site team with activities that resolve user issues (i.e. troubleshooting software). Gather help desk metrics and reports, attend/provide briefing content and respond to requests for subject matter expertise from local team, other service desk representatives and AMC customer. Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of GTIMS capabilities. Service Desk personnel are responsible for initial entry and updating of work tickets (in Jira). Technical Requirements: Subject Matter Expertise in GTIMS modules and AMC application configurations. Assist with loading and configuring GTIMS client application on user workstations (ClickOnce or .msi on client). Assist in deploying software releases, upgrades and patches. Perform software testing of GTIMS system. Required Skills/Experience - G/TIMS operational experience - Worked as either Military Aircrew or other Ops Experience in one of the Major Commands (MAJCOM): AMC, AETC, Client or similar Service e.g. Marines, Army, Navy - Service Desk experience (customer contact experience) Desired Skills/Experience * Current Knowledge of G/TIMS program * Current Knowledge of Air Force Network environments * ITIL certification (Foundation, Service Operations) * HDI certification * Security + (Required) MUST HAVE AN ACTIVE DOD CLEARANCE ; this will be verified prior to interview. Therefore, can be considered for this position. Founded in 1963, Data Systems Analysts, Inc. (DSA) has been providing Defense and Federal Government customers' business-driven Information Technology and consulting solutions and services for more than 50 years. DSA's people excel in helping our customers achieve sensitive, mission-critical business goals and objectives. DSA is a 100 percent employee-owned company: every employee has a stake in the success of our company and our customers.Our culture embraces training and development opportunities that include leadership programs, employee networks, continued education, and much more. We recognize that building expertise in your profession benefits everyone, and our leadership training programs help employees better manage their projects, inspire coworkers and customers to action, and reinforce DSA's guiding principles since 1963. We also value the unique combination of skills, abilities, aspirations, and backgrounds of every individual our diversity makes us stronger. We are 100 percent employee-owned through an Employee Stock Ownership Plan (ESOP).DSA employees receive customizable benefits that are highly competitive in each local market that include a Vanguard 401K. DSA provides equal employment opportunity for employees and applicants without regard to an individual's protected status; race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status. DSA will provide necessary reasonable accommodation to ensure that an individual with a disability who is not able to fully utilize DSA's online job application system is provided with equal opportunity to apply and be considered for all jobs. If you need an accommodation to complete the application process, please email HR @dsainc.com or call #dsa209

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