This position is located in the Communications Branch of the Policy and Resource Management Division of the Associate Director in the Department of Technology Services (DTS).
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The Communications Branch manages the DTS' marketing and communications tools, including the oversight and management of the IT-related content on the JNET. The incumbent is responsible for providing direction and oversight to a team of professionals performing these activities for the department in support of the Administrative Office's mission.

Duties of the position include, but are not limited to:

  • Managing the day-to-day operations of the Branch and supervising a diverse staff.
  • Setting goals, planning and implementing programs to achieve those goals. Accomplishing work through delegation, mentoring and coaching staff, aligning duties with staff strengths, supporting a team environment and fostering respect among team members. Inspiring and creating a positive work environment where employees are motivated to do their best to promote the organizational mission and goals.
  • Developing communications materials that present technical information clearly, and that meet the needs of both technical and non-technical audiences. These include presentation materials, memos, executive summaries, white papers, newsletters, and brochures.
  • Working directly with senior management and subject matter experts to define approach to and content of communications materials.
  • Offering constructive feedback on materials produced by subject matter experts and senior managers; editing or rewriting these materials when tasked.
  • Collaborating with internal groups to brainstorm and develop communications strategies as new products and services are introduced.
  • Creating customer-centered web content that enhances the user experience and adds value to hardware and software products.
  • Preparing wireframe designs, flows, and other design specifications for implementing new web pages and landing pages.
  • Improving existing interface designs through the use of interaction layer assessment, best practices, web trends, and available tools for a Drupal environment to enhance the user experience.
  • Travel Required

    Occasional travel – You may be expected to travel for this position.

    Supervisory status

    Promotion Potential


    Conditions of Employment


  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at http: ww.usajobs.gov/Help/working-in-government/non-citizens . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .
  • All new AO employees will be required to complete a FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  • All new AO employees must identify a financial institution for direct deposit of pay before appointment.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
  • If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.
  • Relocation expenses may be provided, but only if authorized by the Director of the AO.
  • Qualifications

    Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

    Specialized Experience : Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience required for this position is demonstrated experience as a marketing or technical writer within the information technology/software field.


    This position does not require education to qualify.

    Additional information

    The AO is an Equal Opportunity Employer.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

    You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Required Documents

    For this job announcement the following documents and/or information are required:

    • Resume – Any written format you choose to describe your job-related qualifications.
    • Citizenship – Include country of citizenship on resume.
    • Notification of Personnel Action (SF-50) – All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
    • Veterans Preference documentation – Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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