The incumbent serves as the Assistant Director for Baltimore Regional Office located in Baltimore, MD. As Assistant Director, shares fully with the Director responsibility for the affective, efficient. and economical direction, control. and operation of the VBA's program of benefits and services provided by law for Veterans, their dependents, and beneficiaries.

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The incumbent shares fully with the Director the authority and responsibility for establishment of Baltimore Regional Office policies and procedures consistent with national mandates; providing executive leadership and directions for subordinates in the investigation and solution of problems arising in the Regional Office's administration of veterans benefits programs and services.

The Assistant Director delegates authority and responsibility in line with VA policies and procedures to supervisory staff exercising control as circumstances required to facilitate efficient and effective management that ensures that benefits/services are provided in a timely, objective manner with respect to speed, accuracy, customer, satisfaction, and employee development. Analyzes and evaluates results and accomplishments in each program to identify problem areas, directs remedial measures, and follows up to assure maximum improvements and service at optimum cost.

Responsible for determining Regional Office goals and the development of long and short-range plans to achieve these goals. To accomplish this, incumbent determines the resources required, allocates available resources among subordinate units and is responsible for the effective and economical use of these resources. Determines need and develop plans for necessary organizational changes to meet changing requirements placed on the RO. These changes involve organizational structure, subordinate positions and operating budgets. Incumbents establishes internal policy, determines program emphasis, and establishes procedures for the Regional Office to achieve effective coordination and communications with internal and external customers.

Incumbent directs the administration of an effective position management program for the Regional Office. This involves the AD directly in the review and evaluation of subordinate managers for conformity to established polices and standards and to insure high quality and timely performance of the Regional Office's mission. The Incumbent oversees the direction of all human resources management functions for the Regional Office and resolves grievances or complaints that cannot be resolved at lower levels.

Oversees the preparation of budget estimates and ensures effective budget control. Within the framework of allotment restrictions, authorizes and is responsible for distribution of personnel and allotted funds to provide the essential services in an efficient and economical manner and with maximum effectiveness and manpower and equipment utilization. Responsible for conducting an effective Incentive Awards Program; carrying out an aggressive safety and fire protection program; maintaining optimal utilization of space: and for liaison with building services. Responsible for budget estimates for contractor support and equipment.

Ensures the development, coordination, and Implementation of effective information security procedures as Identified by the Office of Management and Budget, the National Institute of Standards and Technology, VA policy, and VBA policy and guidance documents.

Responsible for establishing and maintain effective public relations with veteran population, veterans organizations public officials, state and local government officials, education and training establishment officials and general public. The public relations program is designed to obtain the best possible relationships with the general public and to obtain the public's understanding and support of the federally administered veterans' programs. The Assistant Director represents and acts for the Director, the Secretary of Veterans Affairs and Under Secretary for Benefits, as appropriate; reviews and approves within prescribed policies the conduct of relationships between the Regional Office and veterans, and control relationships of employees with firms transacting business with VA.

Work Schedule: Monday – Friday 8 am – 430 pm
Compressed/Flexible: Not Available
Telework: Yes as determined by the Agency Policy
Virtual: This is NOT a virtual position.
Position Description/PD#: Assistant Director/37863A
Relocation/Recruitment Incentives: Relocation and BVO benefit has been approved
Financial Disclosure Report: Required

Travel Required

Occasional travel – You may be expected to travel for meetings and conferences associated with this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/31/2020.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and General Adjustment SF-50's as they cannot be used to prove time-in-grade.

Specialized Experience: Applicants must possess one-year of specialized experience equivalent to at least the next lower grade (GS-14) in the normal line of progression for the occupation. Specialized experience is characterized by a thorough knowledge of delivering Veterans benefits services in a VBA business line or a Regional Office setting which include all of the following: Establishing priorities and determining resource needs to meet program objectives; directing, coordinating, and approving a full range of personnel management actions and organizational change proposals; directing comprehensive and complex program reviews; monitoring and controlling program progression and effectiveness through analysis of policies, directives and organizational short and long range goals.

Physical Requirements: This job is primarily sedentary with some walking and carrying of lightweight files.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http: : www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .


There is no education substitution at the GS-15 grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Supervisory Probationary Period: This is a supervisory/managerial position. If appointed to this position, you must serve a one-year probationary period, unless you have already completed one as a supervisor or manager.

This position has a position sensitivity level of Public Trust-High Risk. This position has a position sensitivity level of Public Trust-High Risk. Selections made under this announcement are conditioned upon favorable adjudication of a Background Investigation (BI) per Handbook 0710. An investigation will be conducted after the effective date of the selection. Persons currently holding the appropriate clearance do not require additional investigation. Persons receiving unfavorable adjudication are ineligible to remain in this position.

Relocation Expenses: Relocation expenses are authorized for this position. The Department of Veterans Affairs offers Permanent Change of Station (PCS) relocation services. Permanent Change of Station is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. For more information go to http: vaww.fscdirect.fsc.va.gov/pcs.asp.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http: www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

1: Ability to direct (plan, organize, control, review, etc.) and supervise the work activities of a multi-divisional regional office organization.
2: Ability to orally communicate complex information to the public and employees.
3: Ability to analyze, comprehend and apply decisions derived from a variety of complex data or information.
4: Knowledge of benefits or associated administrative and/or support programs.
5: Knowledge of personnel management systems (to include equal employment opportunity requirements) administered on merit principles.
6: Ability to review and/or initiate written communications derived from complex and technical material.

Supervisory/Managerial Abilities: Candidates must also demonstrate experience or training they possess, or have the potential to develop, the qualities of successful supervision as follows:

  • Assign to and review work of subordinates, train and work effectively with subordinates from a variety of backgrounds and with different levels/areas of training;
  • Accomplish the quality and quantity of work expected within set limits of cost and time;
  • Plan own work and carry out assignments effectively;
  • Communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work;
  • Understand and further management goals as these affect day-to-day work operations; AND
  • Develop improvements in or design new work methods and procedures.
  • Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

    Background checks and security clearance

    Security clearance

    Drug test required

    Position sensitivity and risk
    High Risk (HR)

    Trust determination process

    Required Documents

    To apply for this position, you must provide a complete application package to include the documents detailed below.Your resume and supporting documentation will be verified; errors, omissions, or failure to submit the documents as specified will affect your rating or result in loss of consideration for employment.


    • Your resume may be submitted in any format; however, we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
    • If you submit more than one copy of your resume, only the most recent version will be reviewed.

    Performance Appraisal

    • A copy of your most recent annual performance appraisal (2020) and associated performance standards; (Note: Applicants unable to provide the most recent performance appraisal MUST provide a written justification for its absence.)

    Current Federal Employees:

    • As a current federal employee, you must submit a SF-50.
    • To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (do not submit Award or General Adjustment SF-50s as neither of these will allow for Time in Grade determination to be assessed). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
    • If you previously held a higher grade, you must also submit an SF-50 showing that grade.

    Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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