Overview

Cortex is a premier staffing & managed services company providing an array of services to clients ranging from Start-ups to global Fortune 500 companies in North America for over a decade.

We have an exciting Contract opportunity for a Client Engagement Associate with one of our major clients based out in Westmont, IL

Position: Client Engagement Associate
Location: Westmont, IL
Status: Full-Time

Description: Client is looking for an energetic Client Engagement Associate to help drive our vision in
transforming customers. This role requires the passion for successful results, learning and adjusting from your failures and paying attention to the details, as you’ll be integral to all client engagement, sales and marketing related activities for the Client. Your inputs will make a direct impact in driving efficiencies for our team. You will work directly for Client’s Vice President of Client Engagement. You’ll interact regularly with many other team members.

Responsibilities:
Create weekly, monthly, quarterly and annual forecasts and sales reports
Work with Salesforce admin team to create required reports and configurations
Lead the SOW and contracting process with customers
Coordinate with Client leadership and practice leads to finalize scope and estimations
(i.e. LOEs and Staffing Matrices) for SOWs

Manage calendar and appointments setting for VP of Client Engagement
Perform research on key accounts, targets and high-ranking customers, contacts and prospects
Schedule appointments with prospective targets
Set up and manage a customer satisfaction program with routine CSAT surveys in order to help
create a personalized customer experience
Schedule monthly business reviews (MBRs) with all customers and stakeholders
Support our partner programs (i.e. portal administration, joint GTM activities, qualifications,
etc.)
Arrange virtual and in-person events to drive more effective client engagement

Qualifications:
Relevant prior experience
Excellent time management skills and ability to multi-task and prioritize work
Proficient in MS Office, including Office365 collaboration tools
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills
At least 3 years of experience in the field or in a related area
Bachelor’s Degree preferred

Contact

For more details please contact Shinju at (732) 398 – 6713

If you are interested in this position, please submit your resume by responding to this Job.

Cortex is an equal opportunity employer. We are committed to a positive, supportive and inclusive environment

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