This position is located at the Navy Gateway Inns & Suites operation at Dam Neck Naval Facility. The purpose of this position is to oversee daily housekeeping and custodial operations for the lodging program.
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Ensures security of all guests is maintained at all times.
Ensures guest privacy is maintained at all times.
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access reports for determining work assignments for housekeepers.
May be required to act as the supervisor in the absence of the supervisor.
Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintains written documentation of these inspections.
Assists with training on proper work methods and safety procedures Fully implements all safety, fire prevention MSDS, and environmental industrial hygiene requirements.
The incumbent is responsible for the security of all items in the store room and/or assigned storage areas Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensures items are available when required.
Ensures equipment is properly maintained stored, and counted for Issues amenities, supplies and linen to the housekeepers and performs a monthly/quarterly inventory, as required.
Assists with investigating and preparing reports for staff mishaps /accidents.
Assists with the regular housekeeping duties and fills in where needed.
May be required to train new Housekeeping staff and monitor performance providing coaching/counseling as required.
Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to the Supervisor.
Must perform duties of housekeepers custodial workers, laundry workers, and/or their respective leaders on an "as needed" basis to cover for staff shortages or other unanticipated occurrences.
Performs other related duties as assigned.
Conditions of Employment
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
FACTOR 1. KNOWLEDGE REQUIRED BY POSITION
Requires one year of work experience that demonstrates knowledge of basic principles, concepts, standards regulations and administration related to housekeeping and/or custodial operations.
Professional knowledge of the lodging organization, administration, policies /procedures, and practices in conducting day-to-day operations.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English
FACTOR 2. SUPERVISORY CONTROLS
The incumbent performs duties under the direct supervision of the Housekeeping Manager or Supervisor Receives guidance from immediate supervisor and is charged with ensuring that established functions and policies for housekeeping operations are implemented.
Work assignments (completed and in-progress) for the assigned housekeepers are evaluated by the manager /supervisor to assure that work practices, techniques records, and other functions are technically accurate and in compliance with instructions.
The Housekeeping Manager or supervisor will provide guidance for handling unusual situations.
FACTOR 3. GUIDELINES
The incumbent the of the Manager and is expected to daily tasks on own initiative and carry out assignments in accordance with DOD and Navy regulations. The manager will provide suggestions for handling unusual situations
FACTOR 4. COMPLEXITY
The operation conducts business 24 hours a days, 365 days a year. Customer service is of the foremost importance in this position.
The incumbent may be required to work a variety of shifts and must be trained to accomplish a variety of tasks.
The general purpose of this work is to lead housekeeping related duties and provide superior customer service to guests.
FACTOR 5. SCOPE AND EFFECT
The purpose of the work is to provide housekeeping services. The work directly contributes to the military members, retirees, civilians, and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.
Independent judgment is required to determine the appropriate response to operational and administrative issues and make supervisory decisions when the supervisor or higher level management is not present.
FACTOR 6. CONTACTS
Contacts include regional staff, all department heads lodging staff and tenant commands especially those tenant commands with personnel residing in the lodging facilities Some contact with contractors, vendors, and representatives of private industry
FACTOR 7 PURPOSE OF CONTACTS
Contacts are made to coordinate and/or obtain information relating to the housekeeping operation.
FACTOR 8 PHYSICAL DEMANDS
The incumbent is required to do considerable standing, bending, walking, pushing, pulling, climbing, and a variety of repetitive motions Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighting up to 45 pounds is required May be required to climb/descend stairs and properly placed stepladders
FACTOR 9 WORKING ENVIRONMENT
Work is primarily performed indoors in areas that normally have adequate heat, light and ventilation Some facilities will require exposure to outdoors, as access to some rooms is from the outside resulting in exposure to weather conditions The incumbent may be exposed to dirt, disagreeable odors and skin/eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
As part of the application process, you must complete and submit an occupational questionnaire.
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
This position does not have a positive education requirement.
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
This position is subject to the possibility of workdays on weekends and holidays as well as rotating shifts, often consisting of other than normal duty hours.
The staff member may be recalled to duty and/or required to work overtime as necessary to meet mission requirements or on an emergency basis.
In order to verify fitness for duty a complete physical examination may be required.
May be required to possess a valid state driver license. Travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
This position is subject to a favorable National Agency Check (NAC).
The incumbent is expected to meet the requirements of a Certified Hospitality Supervisor (CHS) within six months of employment and all requirements for housekeeping/custodial services as outlined in the Lodging Career Path Guide.
We utilize E-Verify to confirm selectee's eligibility to work in the United States.
Salary is dependent on experience and/or education.
For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.
This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .
Background checks and security clearance
Drug test required
The following documents are required at the time of application:
OF-306 – Declaration for Federal Employment
If current Federal Employee, a copy of your most recent Personnel Action Report (PAR) or SF-50 and evaluation report is required.
If claiming Military Spouse Preference, a copy of sponsor's orders and marriage certificate is required.
If claiming Veteran's Preference, a legible copy of DD-214 (pg. 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc.) is required.
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.