Overview

Duties

Summary

As our nation navigates the COVID-19 pandemic, CBP is committed to delivering our mission to safeguard America's borders and enable legitimate trade and travel. Staffing mission critical positions remains a high priority. Be reassured that CBP is still hiring, despite potential hiring process step delays due to restrictions to in-person activities.

Learn more about this agency

Responsibilities

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Enterprise Services, Office of Information and Technology located in Alexandria, VA.

This position will be affected by a planned relocation to Ashburn, VA. Relocation is scheduled to begin in 2021, although the date is subject to change.

Serve as a first-line supervisor performing duties that involve a wide range of Information Technology (IT) management activities that typically extend and apply to an entire organization or major components of an organization. This position starts at a salary of $121,316.00 (GS-14, Step 1) to $157,709.00 (GS-14, Step 10) with promotion potential to $157,709.00 (GS-14 Step 10). Apply for this exciting opportunity!

Typical work assignments include:

  • Planning, establishing and communicating work schedules, deadlines, and standards for acceptable work;
  • Researching emerging technologies and establishing new or supplemental guides that will improve the quality of the software architecture;
  • Supervising the design, development and testing of large and complex programs that are mission critical or have a wide impact;
  • Making recommendations to senior management and other team members on critical and controversial Information Technology issues.

Travel Required

Occasional travel – You may be expected to travel for this position.

Supervisory status
Yes

Promotion Potential
14

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for at least three of the last five years (additional details below)
  • You may be required to pass a background investigation
  • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures

Qualifications

Basic Requirement: Individuals must have IT-related experience demonstrating each of the four competencies listed below.

  • Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
  • Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  • Along with the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience.

    Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

    • Leading a multifunctional development project in software analysis, design, development, and implementation for a new system or major enhancement to an existing system;
    • Drafting project plans; identifying resource requirements; assigning tasks to project members; reporting progress;
    • Resolving critical issues affecting the configuration of the IT infrastructure; and coordinating the demonstration of new and enhanced applications to customers and management;
    • Leading the applications development process to identify and correct: weaknesses in critical performance parameters; and variances in achieving cost, schedule, and performance goals; and
    • Assessing the feasibility of adopting new software design technologies within the current systems environment.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    You must:

    • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
    • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 12/31/2020.

    The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

    Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link .

    Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions:

    • Working for the U.S. Government as a federal civilian or as a member of the military
    • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
    • Participation in a study abroad program sponsored by a U.S. affiliated college or university
    • Working as a contractor, intern, consultant or volunteer supporting the U.S. government

    Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

    Education

    Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

    Additional information

    Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment.

    Leadership Training: All newly appointed first-time CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include SLT three (3) weeks of in residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.
    This position is not covered under the bargaining unit.

    Telework may be available on a regular recurring or situational basis.

    DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

    Follow U.S. Customs and Border Protection on Twitter CustomsBorder

    The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans , Peace Corps / VISTA volunteers , and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation. Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application. https: apply.usastaffing.gov/ViewQuestionnaire/10986253

    We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using an assessment questionnaire.

    The competencies or knowledge, skills, and abilities needed to perform this job are:

    • Knowledge in workforce planning, policy and standards development, and resource management;
    • Skill in interviewing candidates for positions and recommending appointments, promotions, or reassignments;
    • Skill in reviewing and approving technical requirements for application projects;
    • Ability to formulate the program's budget and control the rate of expenditure; and
    • Skill in supervising highly technical functional areas and making decisions within the scope of his/her responsibilities.

    If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Preview the job questionnaire https: apply.usastaffing.gov/ViewQuestionnaire/10986253

    Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required
    No

    Required Documents

    • Your resume : A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. A resume in English is required. It must contain your full legal name, address, phone number, complete work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable). For additional required items, see the link.
    • Your responses to the job questionnaire: https: apply.usastaffing.gov/ViewQuestionnaire/10986253
    • Are you a current or former federal employee? ALL CURRENT AND FORMER FEDERAL EMPLOYEES MUST SUBMIT THE MOST RECENT COPY OF THEIR SF-50 (Notification of Personnel Action) showing competitive status: Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34. Additionally, applicants should also submit a SF-50 reflecting the highest grade held on a permanent basis in the competitive service or the full performance level of your current position, whichever is higher, AND a SF-50 to support having met the time-in-grade requirement of having served 52 weeks at the grade level (or equivalent) below the grade level(s) for this position. Current CBP Employees are encouraged, but not required, to submit an SF-50(s) for CBP experience; however, additional SF-50(s) are required when using federal experience outside of CBP to receive credit towards the requirements above. Examples of appropriate SF-50s include promotions, within-grade increases and accessions.
    • Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP)? You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a copy of your most recent performance rating; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
    • Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
      • Position title
      • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)
      • Agency
      • Beginning and ending dates of appointment
    • You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.

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