This position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Service Network 6 (VISN 6), at the Central Virginia VA Health Care System, a complexity level 1A facility in Richmond, Virginia. This position works under the administrative supervision of the Assistant Chief of Nutrition and Food Service.
Learn more about this agency
Major Duties, but not limited to:
- Oversee quality and quantity of work performed in the Nutrition Call Center (NCC) and nourishment areas.
- Independently coordinates the daily operation of the NCC using established procedures.
- Supervises the NCC staff including performance appraisals and supporting a positive labor/management environment.
- Counsels employees as necessary, addresses informal complaints and grievances through discussion with employees and Union representatives.
- Follows established safety and sanitation procedures and instructs subordinates in these procedures and practices.
- Ensures self and direct-report employees receive and complete all mandatory training timely.
- Oversee all aspects of Computrition, utilizing the program to print dietetic reports and labels.
- Utilizes knowledge of regular and modified diets to make necessary diet changes on menus and trays.
- Records and enters encounter data and events into electronic databases and systems.
- Interview new admissions and low-risk patients as assigned and accurately documents in the electronic record information.
- Approve leave and premium pay requests in the time and attendance system and ensures timecard accuracy.
- Provides guidance to all wage leaders, and wage grade employees about food service-related work assignments and is accountable for the quality and quantity of work performed in the food service areas.
- Collects data and information for quality improvement reports, makes suggestions for improvements. Maintain accurate records of data collected within the service.
- Responsible for overseeing and documentation of orientation for new employees.
Work Schedule: Mon-Fri 8:00am-4:30pm including Holidays, weekends & coverage as needed
Compressed/Flexible: Not available
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Clinical Dietetic Technician/PD99862-A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/06/2021.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5 . The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS -5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: managing technical and administrative activities in support of a Nutrition Call Center. The primary duties of the position are to oversee the technology and administrative operations of Computrition, a third-party software application, and be the face of Nutrition and Food Service customer service program in providing specialized quality services to Veterans in the management of the Room Service style meal dining model. Duties requires an incumbent with exceptional computer skills, proper phone etiquette, proficiency in special dietary procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of computer programs including but not limited to dietetics software applications such as Computrition, VISTA, CPRS, GetWell Network, etc.
- Education: One full year of graduate education meets the requirements for GS-07 (transcript is required).
You will be rated on the following Competencies for this position:
- Computer Skills
- Customer Service
- Lead or Supervise
- Plan and organize work
- Problem Solving
- Technical Competence
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work requires walking, standing, bending, lifting and carrying items, such as food trays, instruction material, books, and manuals. Requires long periods of sitting and moving about in an office environment. Must be able to adjust to rotating days off and to alternate shifts on holidays. May require alternating shifts on weekdays and weekends.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https: www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http: ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http: www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
If you are unable to apply online view the following link for information regarding an Alternate Application .
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Background checks and security clearance
Drug test required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
To apply for this position, you must provide a complete Application Package which includes:
- SF-50/ Notification of Personnel Action
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
- SF-50/ Notification of Personnel Action
SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
- Most recent SF-50 if you are a current or former Federal employee
- An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
- Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
- Examples of appropriate SF-50's include:
- Within grade increases at the highest grade held; or
- Promotions with an effective date more than one year old; or
- SF-50's at the highest grade held with an effective date more than one year old.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.