The incumbent serves as a Staff Officer to the Compensation Service (CS) Director's Office, Veterans Benefits Administration (VBA) in the Department of Veterans Affairs and reports to the Senior Principal Advisor.
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The incumbent serves as a primary point of contact for implementing and overseeing change management activities for CS related to Government Accountability Office and VA Inspector General audits. The incumbent will play a key role in ensuring projects meet objectives on time and within the required parameters. The incumbent will also focus on the people side of change, including changes to business processes, systems and technology, job roles, and organization structures. They will ensure that standardized methods and procedures, as well as effective communication strategies, are used for efficient handling of changes, to minimize risk.

Major Duties and Responsibilities:

  • Incumbent is a senior level advisor and liaison and a recognized expert and spokesperson whose authority to modify, make significant changes, and develop new policy strategies, to operations is accepted by attendees at high level meetings with senior leaders, and high-level management officials. Recommends broad guidelines for establishment and maintenance of desired relationships between and among staff and other organizations. Through visits, correspondence, and consideration of problems, determine adequacy of the guidelines developed and provides guidance for further refinement.
  • Performs special assignments for Service Executive Director and Senior Advisor, as well as to the Deputy Executive Directors; including investigations to establish facts, studies of operating problems, and other similar matters. Directs and/or coordinates the activities of responsible organizational elements involving extensive personal contact with Division managers, subordinate staff members on special work projects requiring an overall point of view for the integration of significant considerations. Briefs senior level officials on status of projects with recommendations for a course of action.
  • Implements audit/risk related activities for CS. Works with others to develop strategies based on a situational awareness of the details of changes and impact to internal and out based employees. Plays a role in managing the successful implementation of corrective initiatives. Provides advice and guidance to CS Leadership in achieving CS's objectives.
  • Uses strategic thinking and project management skills to involve as much as possible, stakeholders, process owners, and out based employees who will feel the impact of the changes, in the learning, planning, decisions, and implementation of the change. Obtains and considers perspectives of other staff or units impacted to include employees who are out based and work remotely. Respects and protects the privileged information to which she/he has access to during official duties.
  • Utilizes expert skill in organizing and editing a variety of documents to ensure they are technically sound and grammatically correct, and follow the CS standards and formatting, and are appropriate for the intended audience. Skilled in problem identification, analysis, and resolution is central to the effective conduct of their activities as is the ability to work from an CS-wide perspective.
  • Evaluates responses from staffs prior to their consideration by the Executive Director, to ensure that balanced and accurate documentation is presented. Maintains a critical awareness of sensitive program developments and problems. Advises the Executive Director of the viability of responses and options.
  • Communicates with internal and external customers in a courteous, tactful and helpful manner. Interacts in a businesslike and courteous manner with others to facilitate the accomplishment of work. Demonstrates the ability to adjust to change, handle difference of opinion in a harmonious fashion, and follow instructions conscientiously.
  • Performs other duties as assigned.

Work Schedule: 8:00 a.m. to 4:30 p.m.
Compressed/Flexible: May be available
Telework: May be available
Virtual: This is not a virtual position.
Position Description/PD#:Lead Staff Officer/PD38329
Relocation/Recruitment Incentives: Authorized
Financial Disclosure Report: Not required

Travel Required

Occasional travel – You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/08/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). See the required documents section for more information.??????

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Specialized experience is demonstrated experience in working with a senior leader or executive team coordinating and providing technical advice and guidance on VA benefits, services, programs, and/or goals. This experience would typically include, but not limited to: (1) Researching, interpreting, and applying VA laws, polices, and processes; (2) developing, analyzing, and editing documents and deliverables for internal and external stakeholders; (3) providing oversight of programs, projects, policies relating to any facet of VA operations and developing and recommending appropriate actions to improve efficiency and/or effectiveness.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is sedentary, although some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http: : www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .


There is no educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at http: www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


You will be rated on the following Competencies for this position

  • Knowledge of the laws and regulations applicable to disability compensation benefit programs
  • Demonstrated skill in writing a variety of plain language documents and in speaking on behalf of, and serving as an ambassador of, an organization.
  • Demonstrated ability to independently handle multiple, complex tasks which are time sensitive and often controversial.
  • Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Position sensitivity and risk
    Noncritical-Sensitive (NCS)/Moderate Risk

    Trust determination process

    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:

    • Resume
    • SF-50/ Notification of Personnel Action

    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

    • Cover Letter
    • Resume
    • SF-50/ Notification of Personnel Action

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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