Overview

<b>TRAVEL REQUIRED:</b><br />

<p>Not required</p>
<br /><b>RELOCATION AUTHORIZED:</b><br />

Relocation expenses reimbursed

No
</p>
<br /><b>KEY REQUIREMENTS:</b><br />
<a href="https: www.usajobs.gov/Help/how-to/job-announcement/requirements/" rel="no-follow">
Help
</a>

<li>You must be a U.S. citizen to apply for this job</li>
<li>Subject to a background/suitability investigation</li>
<li>Designated and/or random drug testing may be required</li>
<li>May serve a probationary period</li>
<li>Selective Service Registration is required for males born after 12/31/1959</li>
<li>A complete application package; Resume, Transcripts, etc.</li>
<li>Selected applicants will be required to complete an online onboarding process</li>
</ul>

<strong>To qualify for this position,</strong> applicants must meet all requirements by the closing date of this announcement.<br />
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<strong>This position includes a</strong> <b>Selective Placement Factor </b>(skill, knowledge, ability or other worker characteristic basic to – and essential for – satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration.<br />
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The<b> Selective Placement Factor </b>for this position is: Experience with top-level technical and organizational troubleshooting, internal communications, and customer advocacy within a complex Information Technology (IT) organization of nationwide reach and scope.<br />
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<b>Experience </b>- Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.<br />
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1. <b>Attention to Detail </b>- Is thorough when performing work and conscientious about attending to detail.<br />
2. <b>Customer Service </b>- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government)<br />
to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.<br />
3. <b>Oral Communication </b>- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.<br />
4. <b>Problem Solving </b>- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.<br />
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<b>AND</b><br />
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<b>Specialized Experience: </b>You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Specialized experience includes: Being able to Articulates mission objectives, prioritizes projects, ensure integration of technology, and advises on allocation of IT resources; and ensure that Enterprise IT systems and policies are fully integrated and aligned with stakeholder business interests.<br />
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Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.<br />
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<strong>There is no educational substitution for the GS-15 level.</strong><br />
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Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

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<p>VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.<br />
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The <strong>Interagency Career Transition Assistance Plan (ICTAP)</strong> and <strong>Career Transition Assistance Plan (CTAP)</strong> provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at <a href="https: www.opm.gov/" rel="no-follow">https: www.opm.gov/</a>.<br />
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<strong>Receiving Service Credit for Earning Annual (Vacation) Leave:</strong> Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.<br />
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<strong>This job opportunity announcement may be used to fill additional vacancies.</strong><br />
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If you are unable to apply online view the following link for information regarding an <a href="https: help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information" rel="no-follow">Alternate Application</a>.</p>

<a href="https: www.usajobs.gov/GetJob/ViewDetails/524303200?PostingChannelID=RESTAPI#" rel="no-follow">Read more</a>

<p>You will be evaluated for this job based on how well you meet the qualifications above.</p>
<p>
<strong>IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. </strong>Applicants will be referred in alphabetical order.<br />
</p>

<a href="https: www.usajobs.gov/GetJob/ViewDetails/524303200?PostingChannelID=RESTAPI#" rel="no-follow">Read more</a>

Security clearance

<a href="https: www.usajobs.gov/Help/faq/job-announcement/security-clearances/" rel="no-follow">
Other
</a>
</p>

Drug test required

No
</p>

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