Overview

RESPONSIBILITIES:
Kforce has a client that is seeking a Service Desk Analyst in San Antonio, Texas (TX).

Responsibilities:
* The prime responsibility of a Service Desk Analyst is to analyze and resolve the problems faced by the clients both internal and external
* Maintains a log of all the calls received and makes sure problems are being addressed and solved effectively
* Investigates the root cause of the incidents/problems and tests the solutions that are being provided in order to minimize additional contacts to the Service Desk
* Demonstrate complete professionalism while handling the inquiries or complaints of the clients
* Respond in a positive way and should be able to handle difficult situations and clients, which may sometimes be erratic

REQUIREMENTS:
* Strong interpersonal skills and the ability to work under pressure without affecting the quality of work that has been delivered
* Should be self-motivated, self-starter, and should be patient with good listening skills
* Should be totally customer focused, dynamic, should be able to respect the client’s views, and have excellent analytical skills combined with a logical mindset, especially while dealing with complex issues
* Should be a good team player and should be able to function independently with minimal supervision
* Proficiency in computers is a must

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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