American Family Insurance agency owners are seeking talented, caring individuals to join their agency team. As a customer service representative, you’ll play an important role in the operation of the agency. You’ll provide service to existing clients by answering insurance-related questions and discussing product offerings with prospective customers to help meet their unique needs. You’ll coordinate prospecting through direct mail and personal insurance reviews, perform basic data entry, including entering leads, pulling motor vehicle and claims reports, entering new applications, and submitting changes on existing policies — all with the ultimate goal of attracting and retaining customers and increasing business in the agency.
Customer service experience
Effective communication skills
Experience with PC software applications Microsoft Office Suite, Internet Explorer, etc.
Solid knowledge and understanding of basic mathematical skills
Required by state statutes to have proper insurance licensing to sell, solicit or negotiate insurance products. This position must have at least one qualifying line of authority: Property; Casualty; or Life.
A valid driver’s license
Bilingual candidate preferred
Paid time off