Overview

Aloha. At Arizona Grill & Hearth, our mission isto provide positive experiences for our customers, enhance our customers’lifestyles, and provide excellent, top-notch service. We are seeking the following:
Service Scheduler/Product Coordinator
Duties
Schedule Service Calls and coordinateprojects.
Collect and diligently trackpayments.
Effectively communicate withClients, Service Technicians, Subcontractors and Sales Team
Confirm scheduled serviceappointments.
Sending review requests to Clients aftercompleted jobs
Work with Service Department forService estimates.
Manage/track and follow up onshipments.
Order parts.
Receive products and label forClients.
Manage and assist phone calls. This requires a friendly and confidentinteraction with Clients/Customers/Vendors/Callers, in general. Addressing Callersand directing them to the appropriate Department and managing messages is animportant component of this function.

Attributes of Qualified Individual:
Team player that supports the otherteam members of the Company.
Possess a demeanor that includes apleasant personality and positive attitude.
Ability to problem solve and use criticalthinking skills to think “outside of the box” for resolutions andremedies.
Possess a sense of urgency and “DoIt Now” attitude.
Ability to follow proper protocolsand standard operating procedures.
Possess excellent organizationaland time management skills
Familiar with layout of Tucson andsurrounding area.

Requirements:
High School Diploma or Equivalentrequired.
2+ years’ Customer ServiceExperience required
2+ years’ experience in a salesenvironment required
2+ years’ shipping/receivingexperience required
2+ years’ experience schedulingexperience required
Experience with Fireplaces, BBQGrills, etc. preferred

Physical Demands:
Must be able to lift 75 to 100 lbswith or without reasonable accommodation


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