Fill out digital forms for new customers and actively promote additional services and products.
Connect customers and vendors to the appropriate department if you are unable to assist them adequately with their needs.
Meet with customer service managers and supervisors quarterly to discuss performance and set new goals; review recordings of calls and identify key areas that can use improvement.
Respond to client email inquiries in a timely and courteous manner and send company emails to customers who have expressed interest in services.
Attend regular training sessions in order to update skill set and knowledge of corporate procedures.
Contact clients about unpaid or overdue accounts, and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.
Strong communication and problem-solving skills
Ability to multitask
High school diploma or equivalent
Conflict resolution and de-escalation skills
Medical & Dental after 90 days.