Are you working in Retail or Hospitality and have excellent customer service skills? Tired of standing on your feet all day and working nights and weekends? Looking for a career and not just a job? We are looking for you! 10 Direct Hire Bilingual Entry Level Member Service Representatives Needed!
Position: Member Service Representative
Location: Tampa, Florida
Hours: Monday-Friday 6:00 a.m. – 7:00 p.m. (must be flexible in shift times)
Pay: $14.00 per hour
BILINGUAL CUSTOMER SERVICE JOB DUTIES:
Provide excellent customer service to all incoming/outgoing callers while documenting inquiries related to dental benefits, eligibility, provider information, grievance and appeals, and other inquires.
Review and respond to all e-mail communications within 24 hours from receipt
Conduct outbound calls and/or campaigns when directed
Document all customer transactions
Maintain a quality score of 95% or better
BILINGUAL CUSTOMER SERVICE REQUIREMENTS
2+ years in customer service including a retail or hospitality setting
Bilingual in Spanish Preferred
Excellent listening skills
Excellent verbal and written communication skills in English and Spanish
Minimum typing of 35 wpm (Test will be administered)
Experience in Microsoft Outlook
High School Diploma or GED is required
For immediate consideration, please submit your resume or call 1-833-633-7878 and ask for Irene or Gena.
Not interested, but know someone who is? Ask us how to earn $50.00 per person you refer. Call us for more details!