Securing Travel, Protecting People – At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please: Click Here
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This Supervisory Program Specialist position is located in the Reservations Unit, Systems Operation Control Section, Operations Branch, Flights Operation Division, Law Enforcement/Federal Air Marshal Service (LE/FAMS), Transportation Security Administration (TSA), Department of Homeland Security (DHS). Duties include but are not limited to:
- Serves as a Supervisory Program Specialist in the LE/FAMS, Flight Operations Division, Systems Operation Control Section (SOCS), Reservations Unit (RU) under the direction of a manager.
- Manages and ensures that reports and reconciliation of sales data, ticketing history and sales reporting are completed in accordance with the Airline Reporting Corporation (ARC).
- Conducts quality control checks to ensure all reservations established within the Global Distribution System (GDS) are in compliance with Reservations Standard Reservations Standard Operating Policies (SOPs).
- Facilitates resolution for systems issues to ensure business continuity.
- Builds and maintains extensive relationships with other internal unit Supervisors and external airline stakeholders to facilitate mission staffing requirements, develop and maintain automated systems, and support LE/FAMS mission and operations.
Supervisory/Managerial Probationary Period Requirements: Unless previously completed, you must satisfactorily complete a one-year supervisory probationary period to continue in this supervisory/managerial position.
Conditions of Employment
- You must complete a favorable Background Investigation (BI).
- You must possess U.S. Citizenship or be a U.S. National.
- You must have reached the minimum age (18) at the time of application.
- Selective Service registration is required.
- See additional "Conditions of Employment" and "Other Information" section
- You must be able to obtain and maintain a Secret Clearance.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
To qualify for the SV-I Pay Band (equivalent to GS-13), you must have one year of specialized experience at the SV-H/GS-12 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Such experience is defined as:
Managing travel agency reporting requirements for three separate agencies in the FAM program; and
Conducting research into potential problems to determine cause and find best approach for immediate resolution; and
Supervising and managing the reservation travel system to ensure that data are completed in accordance with Reservations Standard Operating Procedures (SOPs); and
Processing and entering/inputting information into the automated travel Global Distribution Systems (GDS) such as SABRE, TravelPort, and Amadeus.
Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Resumes must include the following:
- Narrative description of duties with start and end dates (including the month and year) for work experience.
- State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week.
- Performance level (i.e. band or grade)
You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.
Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at: http: www.opm.gov .
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence.
It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination. For more information, click here .
Payment of relocation expenses (Permanent Change of Station) is not authorized.
More than one position may be filled from this announcement.
If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.
TSA policy requires verification of Selective Service registration for male applicants born after 12/31/59. For more information click here .
View common definitions of terms found in this announcement.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.
Candidates will be rated and ranked using Category Grouping procedures. Under Category Grouping, candidates will be rated and ranked into one of three categories:
Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies as determined by the job analysis.
Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies as determined by the job analysis.
Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies as determined by the job analysis.
If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.
To preview questions please click here .
Background checks and security clearance
Drug test required
In addition to a resume and the assessment questions, you must submit copies of any of the following documents if you are applying based on being a current eligible TSA employee (which includes permanent employees and 5 year temporary employees), or education or a combination of education and experience:
Current TSA employees are not required to submit a SF-50 to support eligibility for consideration.
If you do not submit required documentation described in this job opportunity announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.