Health Technician (Hearing) – Baltimore County

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Duties

Summary

The incumbent is a direct patient care provider and is responsible for all hearing aid related repairs for both in and out-patients. The employee is responsible for follow-up care for those veterans recently fitted with amplification to determine the success of the fitting and whether it is necessary for the veteran to return to the clinic for adjustment and/or modifications; the incumbent will determine if the veteran needs Audiometric follow-up by a licensed Audiologist.

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Responsibilities

This position combines direct patient care activities with telehealth and support functions for the Audiology staff. The support functions are characterized by both clinical and administrative duties. Primary responsibility is for personal patient care, supporting diagnostic and treatment procedures, patient charting and patient teaching which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. The performance of these tasks involves direct work relationships with patients and participation as a member of the treatment or nursing care team in direct service to patients.

MAJOR DUTIES include but are not limited to:

  • Receives requests or instructions for procedures. Interprets request or instructions for Audiology personnel. Receives assignments for a variety of difficult examinations including procedures involving clinical video telehealth (CVT). Employee independently interprets and carries out the requests.
  • Receives and directs patient, answers routine questions and makes appropriate referrals. Assists patients in contacting other benefit, social and medical services as needed. Receives and responds to several inquiries from patient's family, and others, independently determines how best to respond to such inquiries, refers patients appropriately, or asks for assistance from other offices to meet patient needs. Furnishes information related to disability, eligibility, insurance claims, in accordance with release of information policy.
  • Secures patient confidence and cooperation during procedures. Explains procedures, instructs patients on procedures, and positions patient for desired results as appropriate. Varies procedure or position to adjust to patients' medical condition, environmental factors.
  • Teaches patients proper health care practices. Teaches patients and family members on proper health care strategies including use, care, and maintenance of amplification devices and accessories; proper ear hygiene; and demonstrates alerting and assistive devices.
  • Handles Clerical/Administrative support and coordination work for the clinic. Gathers and compiles statistics for necessary reports. Completes and enters encounter data ensuring proper coding for workload, utilization, productivity and reimbursement. Participates in planning and development of program policies and procedures to improve the delivery of patient care services.
  • Maintains Patient Records- Incumbent is fully proficient in Scheduling, Computerized Patient Records System (CPRS); and Remote Order Entry System (ROES). Organizes and maintains a record keeping system for the clinic.

Work Schedule: Monday – Friday, Time is based on the needs of the organization.
Financial Disclosure Report: Not required

Travel Required

Occasional travel – You may be expected to travel for this position – Occasional day trips to and from our three different Medical Centers and/or our five Community Out-Based Centers

Supervisory status
No

Promotion Potential
6

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: Provide initial patient orientation to hearing aid use before the patient is fitted, administers before and after assessments of audiology services provided to determine customer satisfaction, degree of functional improvement, or patient compliance, Takes ear mold impressions, Makes routine repairs, Collects and analyzes patient data.

OR

Applicants may substitute education for the experience required for the GS-06 level. Successfully completed six (6) months or nine (9) semester hours of graduate education in a degree program directly related to the work of the position as a substitution for specialized experience.

OR

Applicants may also combine education and experience to qualify at the GS-06 level.

To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-06. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-6 to GS-6.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http: ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http: www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .

Additional information

This job opportunity announcement may be used to fill additional vacancies.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Background checks and security clearance

Security clearance
Other

Drug test required
Yes

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Suitability/Fitness

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Resume
  • SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

  • Cover Letter
  • If applying for promotion you must include a copy of your most recent Performance Appraisal
  • Performance Appraisal
  • Resume
  • SF-50/ Notification of Personnel Action
  • Transcript

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http: www.fedshirevets.gov/job/vetpref/index.aspx .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

To apply for this job please visit jobs.washingtonpost.com.

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