Chief Consumer Compliance & UDAP Examination, CM-0301-01 – Washington D.C.




This position is located in the Division of Depositor and Consumer Protection, Consumer Compliance & UDAP Examination Section, Headquarters of the Federal Deposit Insurance Corporation and provides support in the areas of consumer protection matters with a primary focus on Unfair and Deceptive Acts or Practices (UDAP) and other consumer compliance laws.

Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

Learn more about this agency


Manages projects that involve intricate legal and regulatory issues to ensure that FDIC consumer compliance examination procedures balance effective financial institution supervision with the concerns and interests of consumers.

Monitors interagency regulatory actions on consumer compliance issues to ensure that FDIC-supervised institutions are supervised consistently by federal and state regulatory agencies.

Designs and supervises the development of supervisory guidance for FDIC-supervised institutions and FDIC consumer compliance examiners.

Independently prepares and conducts briefings on complex, controversial, and sensitive regulatory matters for senior FDIC officials, including the Chairman and FDIC Board of Directors. Such briefings often occur on short notice.

Organizes and directs the work of the Section to ensure that it meets division and corporate performance objectives.

Consults with regional executives and senior DCP management to determine supervisory and enforcement strategies for institutions that have failed to develop effective compliance management systems to support compliance with UDAP and other consumer protection laws and regulations.

Supports EEO and diversity principles, fulfills labor relations responsibilities, supports the Management Excellence Program, and utilizes its success factors in the management of the team. Ensures that these principles and ideals are applied in the day to day management of programs and are evident in the conduct of all business within the Section.

Travel Required

Occasional travel – Occasional travel may be required.

Supervisory status

Promotion Potential


Conditions of Employment

Completion Of Financial Disclosure May Be Required.


Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here .

CM-01: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the CG-13 grade level or above in the Federal service. Specialized experience in directing, implementing and administering program areas related to consumer protection laws, rules and regulations related to financial institutions.

Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement.


There is no substitution of education for the experience for this position.

Additional information

If selected, you may be required to serve a supervisory/managerial probationary period.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.

Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.

Top ranked candidates will be referred to the selecting official for further review and consideration.

The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below.

1. Knowledge of consumer protection laws, with primary focus on UDAP and other consumer compliance laws that can cause consumer harm if violated, as well as the examination process through which these laws are applied and appropriate remedies for which consumer harm is pursued.

2. Knowledge of banking theories and practices, as well as consumer compliance-related rules and regulations.

3. Ability to establish goals and manage projects and programs.

4. Ability to represent the Division in dealings with FDIC stakeholders, federal and state regulators, the financial services industry, consumer advocates, members of the public, and the press.

5. Knowledge of the operations of financial institutions and the regulatory framework responsible for oversight and supervision of these entities.

6. Knowledge of diversity principles and practices and the ability to apply them to the benefit of accomplishing the Section's and Division's mission.

You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
High Risk (HR)

Trust determination process

Required Documents

Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:

FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable. If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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