Overview

Our mission is to create a first class buying and selling experience for all of our clients and we are seeking a customer service representative who is passionate about helping us reach our objectives and supporting the team. The ideal candidate will have experience in administration in real estate, leasing, title or mortgage.
What you should know about me is that, as a Weichert, I believe wholeheartedly in the unique, personal nature of real estate. You will see that revealed in how I follow through on what I promise, as I carefully guide you through the many steps and decisions along the way.
I am fully committed to providing you with what my company calls “The Weichert Difference” – a noticeably higher level of service that will make your real estate experience as easy and as stress-free as possible.
You can expect from me:
Personal and knowledgeable service that is genuinely responsive to your needs
A “Neighborhood Specialist’s” familiarity with local communities, home values, and price trends
Top professional skills continually refined through Weichert training programs respected industry wide
Advice and guidance throughout the entire process
Commitment to help you leverage Weichert’s many resources. I can save you valuable time and effort in securing home financing, insurance, and home connections.
Duties:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives
Requirements:
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices


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