Overview

Customer Service Representative
Indianapolis, Indiana
Scalable Press is growing and is looking to add on a Customer Service Representative to assist with customer needs! In this fast paced role, you will respond to customer inquiries regarding placing orders, order status, and other general questions!
Responsibilities:
Provides quality information and accurate solutions for a defined scope of customer issues via email, chat and telephone.
Maintains 100% of available service goals every day, in accordance with current standards and as directed by management.
Determines when customer issues need to escalated and use appropriate channels to timely resolution.
Provides exceptional customer service for issues and general inquiries of customer orders in quick and efficient manner.
Provides information to internal and external customers as requested.
Keeps up to date on all Company’s policies and promotional offerings.
Actively participates in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction.
Problem solve and prevent escalated issues to be of ability.
Work with Customer Service Manager to ensure excellent service is being delivered.
Requirements:
Communicate effectively with all levels of internal and external customers, both written and verbal.
Ability to read, analyze and interpret customer service policies and procedures.
Determine when issues should be escalated.
Work in and contribute to a positive team environment.
Complete tasks on time while managing multiple tasks simultaneously.
High School diploma or equivalent, with a minimum of two (2) years of experience in Call Center/Customer Service environment.
Prior experience dealing with multiple customer service issues.
Strong Problem-Solving skills
Preferred Skills:
Strong attention to detail.
Time management and decision-making skills.
Motivated and results-oriented.
Proven record of success in metrics-oriented environment.


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