Overview

Date Posted:
2019-04-01-07:00
Country:
United States of America
Location:
HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA
Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Role Overview
This position is for an experienced Customer Service professional, overseeing response to complex customer inquiries or issues and smooth customer service operations. Responsible for enhancing customer information, communications, and documentation to improve service levels, working with Sales, Supply Chain, and other groups as needed.

Primary Responsibilities:
Works closely with customers, providing information about multiple organization products or services or customer accounts.
Handles escalated and unresolved calls and issues. Addresses complaints, issues, and other complex inquiries directly with customers. Provides guidance and recommendations on how to resolve customer situations
Guides information gathering, analysis, and investigation and develops documentation for customer account management.
Anticipate, recommend, and facilitate customer service and training needs.
Develop materials and information to be sent to customers to address inquiries and/or ensure smooth customer service operations.
Works with production, sales, shipping, warehouse, or other groups as needed to meet established service levels.
May promote a broad array of products/services to ensure business targets are met.
May provide after-sales support for client contract(s).
Performs duties related to overall customer service.
Provides support to sales team with regard to customer concerns.
Coordinates with sales reps to identify inside sales opportunities.
Serves as customer interface on product status and delivery.
May manage or work in call center for customer support.
Maintains knowledge of UTC organization and products to provide the appropriate information and support to customers.
Consistently documents customer service needs to identify patterns and maintain quality.

Qualifications:

Basic Qualifications: This position requires a Bachelor’s degree in the appropriate discipline and 7 years of relevant experience or an Advanced degree in the appropriate discipline and 5 years of relevant experience. In the absence of a degree, 11 years of relevant experience is required.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other — propel us all higher, again and again.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
Tuition reimbursement
Life insurance and disability coverage
And more
Apply now and be part of the team that’s redefining aerospace, every day.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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