Join Cerebral Staffing LLC on-site as a full-time Customer Service Representative at John Deere in Johnston, IA. Qualified candidates will have at least six months experience in a high volume call center, as well as a Bachelor’s Degree in Agriculture, Business, Engineering or similar field. Must be flexible and open to varied work schedules. Knowledge of agriculture, turf (mowers) and utility vehicles is strongly desired.
Duration of Role: 3 Plus Years
Hourly Rate of Pay: $17.60
Benefits: Accrued PTO, Paid Holidays, 401K, paid life insurance, optional health/vision/dental
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.)
Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers dealers and Deere personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of John Deere products/services/programs through special program offerings special mailings and pro-active user contact.
Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.
Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction. Common calls & emails include: •General product questions, availability, compatibility •Ag, Residential and Commercial, & golf product issues/complaints •Warranty registration, and extended warranty coverage •Out of warranty assistance •Parts & publications lookups •Loyalty Rewards programs
Specific Position Requirements:
Support hours fall between the hours of 7am – 7pm, Monday – Friday.
Candidate must be available to work any 8hr shift within the 7am-7pm support window.
Training will consist of 2 weeks classroom training, and an additional 2-4 weeks of on the job training & mentoring with an experienced technician.
Skills in interpersonal communications, negotiation, and conflict resolution.
6+ months experience with customer service / support experience.
High comfort level and experience with consumer software applications.
Strong computer and troubleshooting skills.
Ability to work support hours and occasional holidays to support the business.