Overview

Job Area:
Business Area: Information Services
Location: IA – Des Moines;NE – Grand Island
Career Category: Recent College Graduate,Experienced Professional
Full/Part Time: Full-Time
Regular/Temporary: Regular
Date Posted: 2019-04-15
Make a difference and expand your career
Having a reputation for excellent customer service means we’re always looking for ways to meet expectations and enhance experiences. By listening closely to solve problems and offer solutions, our customer service professionals make a difference in a way that shows our customers we’ve got their back. And because employees are key to our success, we make sure they’re highly trained and ready for whatever challenge comes their way. Bottom line – we care more, know more and do more to help people live their best lives and build a career they’re proud of.

We’re looking for a dynamic customer focused person who enjoys speaking with and helping others over the phone to join our team as a Customer Service Representative I in our Grand Island, NE or Des Moines, IA location.
What you’ll do
In this role, you’ll be making a difference every day as you make a positive impact on the customer experience. There’s a variety of work you’ll do which includes:
Answer a wide range of inbound calls from customers to assist in account login and directory assistance
Ensure transactions and customer forms are completed correctly
Work with customers to identify and resolve issues or situations with the appropriate customer first focus
Research more complex situations working within multiple systems for documentation and procedural issues providing a high level of value to customers

What else do you need to know?
This is a call center environment – and we know that’s not for everyone.

You’ll be providing excellent service to our customers using multiple technology platforms while you answer questions, gather information and document details from your call with clients. That sounds like a lot – and it is. But we provide you the resources to effectively transition between and work simultaneously within systems such as our intranet, online documentation software and other internal tools.
What you’ll get from us
Competitive pay, benefits, perks and more. We’ll reward you for the skills and experience you bring to the table. Find out more.
Respect for your unique perspective. Diversity, inclusion and empowerment are at the core of our culture.
A career, not just a job. Principal is a place where you can learn and innovate. Do important work. Make an impact. And achieve your professional goals.
The ability to have a great job and a great life. Sure, work is important. But so is your family. And your friends. And your community. That’s why we provide the flexibility you need to find the right balance between your job and the rest of your life.
Qualifications
While we prefer those with experience within call centers and customer service, successful candidates will have:
High school diploma or equivalent, plus 1+ years of related work experience required.
Strong communication, customer service, organizational and telephone skills.
Must be self-motivated, able to work in a team environment, able to multi-task, detail oriented and able to maintain strict confidentiality guidelines.
Requires strong computer skills and must develop a good understanding of business unit products, processes, and systems.
Work Hours
To be available to our customers, our teams work between 7:00 am – 7:00 pm, Mond


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