Date Posted:
United States of America
HKS34: Wichita, KS 2051 Airport Rd , Wichita, KS, 67226 USA
At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.
Created in 2018 through the combination of two leading companies- Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.
We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.
Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Role Overview
This position is for an assistant Product and Technical Service technician who is under immediate supervision. Uses detailed company guidelines to respond to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. Responsible for developing basic skills in the execution of existing procedures.
Primary Responsibilities:
Works under immediate supervision to provide product and technical support.
Uses detailed company guidelines to respond to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
Assists with facilitating technical training and product briefing with customers, vendors and company representatives.
Assists with distribution of technical documentation to improve the level of on-site maintenance and timely processing of product fault.
Assists with coordination of technical service activities between customers, customer service representatives, sales representatives and field staff.
Coordinates with Customer Service representatives to identify customer training and support needs.
Resolves issues surrounding installation, usage, upgrade and training on products.
Provides on-site support as needed.
May resolve technical problems in a call center/help desk environment or through customer escalation.
Completes proper documentation of issues.
Not responsible for sales activities.
Basic Qualifications:
HS Diploma or AA/AS degree (or other 2-year post high school training) with less than 2 years of relevant experience.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other — propel us all higher, again and again.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
Tuition reimbursement
Life insurance and disability coverage
And more
Apply now and be part of the team that’s redefining aerospace, every day.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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