Overview

Description:

AE Business Solutions has an IT Support Specialist in Madison, WI! This role has great potential for career growth and advancement within the organization.

This IT Support Specialist will provide customer service and support to the users of the company s computer applications and platforms. This person will ensure the stable operations of workstations and related systems.

Responsibilities:

First line of contact for help desk and business user support.

Record, distribute, resolve, and ensure timely and accurate problem resolution of all technical issues.

Assist in developing an accurate and up-to-date knowledgebase of technical problem resolutions.

Create, modify and rollout new workstation images or software as required.

Build and deploy workstations or various other technical hardware.

Troubleshoot hardware and software problems, including operating system software, ERP software, Microsoft Office software, and other enterprise software packages.

Create and maintain user accounts in Active Directory, telecommunications, and security systems.

May be required to provide 24×7 on-call support on a rotating schedule.

If you are hoping to advance your career in an organization that puts an emphasis on professional growth, applyfor immediate consideration.

AE Business Solutions does not sponsor applicants for employment visas.

AE Business Solutions is an Equal Opportunity Employer.


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