Automotive Customer Service Coordinator
Autobahn USA is New England’s largest luxury pre-owned auto dealership located on Route 9 in Westborough. We feature Audi, BMW, Lexus, Infiniti, Mercedes and more. We have a brand-new showroom and large service facility and are growing at a rapid pace. Our team members are committed to delivering a world-class luxury car buying experience for our guests each and every day.
We are searching for great people who want to build a career with a well-established luxury auto dealership which has been in business for 20+ years. We need people who are upbeat and can speak persuasively to work in our Business Development Center.
The BDC Coordinator utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. Required duties include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.
ESSENTIAL DUTIES:o Answer all incoming phone calls according to script and schedule a sales appointment.o Making outbound callso Log all Customer comments.o Schedule follow-up contact if no appointment is made.o Contact Customers using scripts to schedule appointments for Sales and Service.o Confirm scheduled appointments.o Post scheduled appointments on appointment board in BDC.o Reschedule no-show Customer appointments.o Follow up with Sales Department to determine if appointment was kept and the outcome.o Schedule future contact as needed.o Purify and update Customer changes in database.o Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.o Contact Customers based on current marketing initiatives.o Respond to Customer website requests.o Contact Internet Customers via email and phone to schedule a Sales appointment.o Follow up on Internet Customer emails according to a pre-determined timeline.o Notify necessary departments when an appointment is scheduled.o Assist with other duties, as assigned.o Ability to meet or exceed monthly goals.
QUALIFICATIONS:o Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.o Previous experience with the process of the scripts, power tracks, and alternative choices.o Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.o First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.o Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.o Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
WHAT WE OFFER:o Tremendous product & inventoryo Ongoing company-wide trainingo Strong reputationo Growth opportunitieso Professional, enthusiastic & supportive working environmento Wide variety of benefit choices including Medical, Dental, Prescription, Life Insurance, 401(k) etc.o We are an equal opportunity employer and a drug-free workplace.
Must pass a pre-employment drug screening and background check to be considered for this position.