We are seeking an experienced energetic Customer Service Associate to join our cross-functional team. The Customer Service Associate will support the team by thoroughly executing their role in the overall order fulfillment process while exceeding customer expectations. The candidate will be responsible to seamlessly multitask and fulfill daily responsibilities with consistency, and a positive attitude.
Primary contact person for the customers you are assigned to
Provide quick response and follow-up to all customer inquiries
Daily management of customer orders, providing scheduling input.
Monitor daily production schedules to ensure orders are met customer requirements
Track the flow consumer information
Handle all forms of customer inquiries, requests, quality complaints and/or returns.
Maintain and update customer master files, including specifications, correspondence, and pricing to ensure up to date information.
Knowledge of certain Home Improvement acquisitions
Additional duties as assigned
High school diploma
3 to 5 years Customer Service experience, working closely with customers
Computer skills with proficiency in Microsoft Office
Superior communication skills, both written and verbal
Ability to multi-task and work independently with minimal supervision
A team-oriented player with a commitment to excellence
Must be an inclusive, articulate, professional thinker, with the ability make good and quick decisions on customer matters
Our Management Firm offers a challenging, exciting work environment with competitive salary, bonus opportunities, benefits, and the opportunity for career development.