Serving as a primary customer contact performing a variety of routine and problem-solving tasks to ensure that client needs are met and that necessary information is obtained to allow the laboratory to complete testing and billing functions promptly and efficiently.
This is a full-time opportunity (1.0 FTE, 80 hrs/ pay period) to primarily work evenings (1:30pm-10pm) with flexibility needed to work occasional earlier shifts, as needed. This position works rotating weekends (two weekends on and two weekends off) and rotating holidays.
Registers outpatients for laboratory procedures, completing laboratory requisitions and computer entry
Performs routine office procedures such as maintains files, communicates with customer to obtain billing information, sorts and distributes mail, assists with data entry, and registers outpatients for laboratory procedure
Communicates information to staff and customers as needed
Performs specimen collection to ensure the accurate and appropriate performance of patient testing while maintaining patient dignity, comfort and confidentiality
Performs specimen processing to ensure the accurate and appropriate performance of patient testing/MA
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards. Complies and promotes laboratory safety and infection control policies to ensure a safe work environment
Reviews, follows and understands established laboratory quality assurance and quality control procedures
Participates in the overall operations of the section(s) and department
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
Actively participates in creating and implementing improvements
Performs other responsibilities as needed/assigned
High school graduate or equivalent
1 year customer service experience in a health care setting