Job title: AV Specialist
Location: East Chicago, IN
Rate: $Negotiable
Duration: Full time.

Job Summary

This position is for onsite assistance only and is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms. Candidate will have a deep technical understanding of digital and analogue audio and video signal processing standards and protocols and familiarity with the Audio Visual engineering disciplines associated with complex environments such as auditoria, boardrooms, flexible presentation spaces; and AV equipped meeting rooms.

Essential Duties and Responsibilities

Management of onsite AV Technical Management, including configuration & installation of AV devices
Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
Coordinate with AV equipment OEMs for resolution/workarounds, when required
Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
Interact with client Customer Help Desk ticketing system to respond to end user requests
Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design
Setup and breakdown of all onsite meetings
Daily system testing to ensure equipment and room functionality
Responsible for escalating all “next level” break fix issues to their manager for resolution
Perform remote testing for local and regional offices
Ensure all AVS spaces are presentable for use
Polycom AV equipment management and configuration
Videoconferencing experience including operation, call set-up and equipment
Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type

Skills and Abilities

Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
Ensure operational availability of all dedicated audio visual and Video Production environments
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Ability to balance multiple tasks with changing priorities
Strong organizational skills and excellent attention to detail
Excellent communication and interpersonal skills, both verbal and written
Demonstrated customer service focus and client communication skills

Education / Expertise

Bachelor’s degree in Computer Science, Computer Engineering, or relevant Diploma in technical area
3-5+ years of industry experience in fields relating to technical management of AV environments
Certification from respected vendors, Cisco, Avaya, Polycom a Plus
ITIL v3. Foundation a Plus
Cisco – CCNA Video, CCNA Routing & switching
AMX (Equivalent Crestron Certification)
Biamp Tesira & control software
Christie Spyder & control software

If your skills match these requirements, please send your resume to [email protected] for immediate consideration. Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Candidates should e-mail resume to address above. Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you.
We are Equal Employment Opportunity Employer.
VDart Inc
Alpharetta, GA
[email protected]
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