We are Western Automotive Ventures, Inc., the largest franchisee owner of Big O Tires, a full-service automotive center with 448 stores nationally. We are positioned to be the leader in the automobile service industry. If you believe in Empowering Ownership, Giving Legendary Guest Service and are committed to Operational Excellence, we want you to join our team! At Big O Tires, we believe with the best people and best operations, we will be the guest’s choice for their vehicle maintenance.
Automotive Sales / Customer Service Associate Responsibilities:
Demonstrates good customer service skills.
Drive vehicles with automatic and manual transmissions.
Tires — Definitions, sizing, sidewall markings, inspection, repair, balancing, inventory, tire ancillary services, TPMS.
VIP, vehicle inspections, Workflow process, parking lot, bay area navigation, work orders.
Check and replace various filters and fluids
Follow all shop safety policies and procedures.
Explain services and products to customers.
Look up information for various applications.
Operate point of sale hardware and software.
Prepare and inspect work orders, VIP Checklist and Vehicle Inspection Form (Health Check) for completeness.
May be required to open and close store.
Automotive Sales / Customer Service Associate Qualifications
High school diploma or equivalency certificate is preferred.
Ability to speak read and write English is preferred.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively with customers and employees.
Good computer skills.
Ability to use the company hardware and software.
While performing the duties of this job the employee is regularly required to stand; walk; use hands and fingers, handle, or feel; reach with hands and arms; work in awkward positions; transfer oneself from one work level to another; and move materials from one height to another.
Great Pay
Advancement Opportunities
Medical, Dental, Vision
Holiday and Vacation Pay
40 hours of Paid Time Off (PTO) a year
401k with matching
Life insurance
Employee Assistance Program (EAP) counseling
Service employee discounts
Gym membership discounts

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