Overview

Customer Service Specialist
Answer incoming inquiries from dealers/sales reps via telephone, fax and email
Assist with processing changes on existing orders in a timely manner: write and distribute change notices as needed.
Provide price quotes.
Process incoming orders for entry; verify account number; correct ship to information; verify product nomenclatures are written correctly, etc.
Proactively inform the Sales Regional and Territory Managers of any customer issues that may arise.
Report any major quality issues to upper management
File orders processed daily as needed.
Distribute incoming faxes as needed.
Perform other duties as required by Manager.


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