Overview

About Us
Vertical Screen is one of the world’s leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations and government entities worldwide.

Job Description

Applicant Services Representatives interact with our clients’ applicants throughout the background screening process. This call center position provides a unique work experience, combining inbound calls and outbound contact via phone and email in addition to research and detailed analysis.

This is a full time position, and the available shifts are 10:00 AM to 6:00 PM, 11:00 AM to 7:00 PM, 12:00 PM to 8:00 PM, and 2:00 PM to 10:00 PM (Monday-Friday).

Responsibilities
Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
Compose professional emails in a quick and efficient manner
Review and evaluate documentation and information needed for the background screening process
Communicate with applicants via email and phone regarding their background checks and complete further required research
Maintain and document detailed notes in system regarding correspondence with applicants

Required Skills
Strong attention to detail
Must be able to work in a fast paced, inbound/outbound call center environment
Must be able to achieve and maintain high volume production
Ability to multitask
Ability to efficiently operate and navigate a computer and internal software
Excellent verbal and written communication skills
Must be proficient in Microsoft Office

Education
The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits
Comprehensive benefits package
401 (k) plan with company match
Paid time off and paid holidays
Available overtime options
Casual, smoke free work environment
Flexible shift availability
Paid training program / internal employee development

Additional Information
For consideration, please apply at https://www.verticalscreen.com/careers/job-openings/

Visit us at https://www.verticalscreen.com/

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran

Required Skills

Required Experience


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