Overview

Career at Rheem: Where Comfort Is Your Calling At Rheem, we’re dedicated to bringing comfort to people’s lives. And, as a leading global manufacturer of heating, cooling and water heating equipment, we’re innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It’s an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact people’s lives-every day. We are looking for a Customer Service Representative to join our team! The position is responsible for accepting customer orders, determining customer requirements and expectations, processing customer orders, and coordinating with production control, shipping, and warehouse personnel to ensure fulfillment of customer requirements. This position will serve Rheem’s HTPG division manufacturing facility located in Scottsboro, AL. WHAT YOU’LL DO Receive and process orders Communicate with dealers, wholesalers, retailers, customers, and internal customers concerning production and shipping dates, price and availability of product, warranty information, authorization to return goods, truckload scaling optimization, division policies and procedures, etc. Provide exceptional customer care and take necessary steps to ensure overall customer satisfaction. Anticipate customer order requirements and expectations; coordinate with other business functions to react quickly to changing priorities, processes and systems Maintain records and templates including information related to the production, shipping, and delivery status of orders as well as customer profiles. Maintain related files for correspondence, credit request, invoices, etc. Prepare and maintain timely account status reports as requested.WHAT YOU NEED High school diploma or equivalent One to three years related work experience Excellent written and verbal communication skills Exhibit a high level of diplomacy, tact and service orientation Excellent problem solving skills Strong computer skills and proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) HOW TO STAND OUT Associates degree Call Center experience Experience with Oracle ERP Rheem Manufacturing Company is an Equal Opportunity Employer Notice to Third Party Recruitment Agencies: Please note that Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, Rheem and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Rheem. If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at Talent [email protected]


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