1286444BRReq ID:1286444BRCompany Summary:What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It’s all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.Job Title:Resolution Specialist II- Contact Center PC/TC 7-7 availability 7 dayTime Type:Full TimeCity:BENTONVILLEState:ARPosition Description:
+ Completes work assignments and priorities
+ Complies with company policies, procedures, and standards of ethics and integrity
+ Enhances engagement of and collects feedback from stores, associates, and high-impact customers
+ Identifies root cause solutions contact issues
+ Resolves complex contact issues for stores, associates, and high-impact customers
+ Supports and advises entry-level contact center resolution specialists
+ 6 months experience addressing and responding to customer requests in a contact center or retail industry.
Additional Preferred Qualifications:
+ 1 year s experience addressing and responding to customer requests in a contact center or retail industry.
Category:Customer Service and Call Center Status:HourlyShift:0Brand:Walmart