Overview

Position InformationPosition Type Staff AugmentationHours/Week 40Billing Type HourlyShift DayProjected Start Date 04/29/2019Start Time 8:00 AMProjected End Date/Duration At least 3 Months from projected start dateEnd Time 5:00 PMBid Limit Per Vendor 3Number of Positions 1Desired Career Level None SelectedMinimum Education Level None SelectedWeekend NoneRequirementsSecurity Comments

This posting will be closed on 4/17/2018 @ 3pm

Local Only Candidates – Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. – AS A REMINDER – Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.

Please see the attached Cover letter that will need to be completed and submitted along with the resume. If the cover letter is not attached, or missing the required information, the candidate will be rejected.

Tentative start date will be dependent upon interviews conducted, successful background check process, and the state agency issuing a PO

Position Description

The Customer Service Analyst provides customer support, service and technical assistance to internal and external ASIIS users via the ASIIS Help Desk phone lines and email. The Customer Service Analyst works independently and without technical supervision to receive and screen the incoming calls and receive and complete requests. The Customer Service Analyst investigates, troubleshoots for problem identification and provides recommendations and solutions to complex issues for the ASIIS users.

The Customer Service Analyst should have excellent communication skills, should demonstrate capability to appropriately and professionally handle calls from VFC Providers and ASIIS users as well as demonstrate ability for critical thinking and problem solving. The Customer Service Analyst should be able to express information in clear and concise manner, both orally and in writing.

The Customer Service Analyst should have an advanced knowledge of Microsoft Office products and advanced computer skills.


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