Overview

Job Title: Bi Lingual Spanish Speaking Call Center Representative
Reports To: Call Center Manager
Direct Reports: None
Department: Inbound Call Center/Operations
Location: Corona, CA 92883
FSLA Status: Non-Exempt
Position Status: Full time
Working Schedule: 5:00AM-7:00PM – flexible hours/ subject to change / weekend availability required
Salary Range: $13 to $15 per hour (Non Commission Based)
Travel: None

To apply, please submit resume application to: https://careers-usstorage.icims.com/jobs/

About US Storage Centers
Westport Properties manages US Storage Centers (“USSC”) which is a top 10 Self Storage Management company in the country with over 120 properties and operating in multi-states under management with over 20 million rentable square feet. Founded in 1985, we have built a premier management platform in the industry. Since its inception, USSC has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions.

We are seeking to fill open positions available in our In- Bound Call Center:
Call Center Representative (full-time): salary range $13 to $15 per hour

The open position is a full-time position in our Call Center as a Call Center Representative working with an opportunity for advancement with one of the leading providers of self-storage in the United States. We offer paid training, a positive work environment, and monthly incentives, and the qualified candidates would be an energetic, outgoing, self-starter, who has excellent sales, marketing and customer service skills.

Part – time candidates need not apply.

This position contributes to facility profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. The main function of this position is to serve customers by answering inbound calls to reserve or hold storage units, answer inquiries, resolve problems, fulfill requests and maintain databases.

Key Essential Functions & Area of Responsibilities
Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone inquiries
Sets reservations and holds by working with customer’s needs/demands
Answers inquiries by clarifying desired information; researching, locating, and providing information
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Assists customers with any technical issues experienced with website
Maintains call center database by entering information into company programs
Effectively communicates with management and fellow associates
Regular worksite attendance in accordance with Company’s Attendance Policy is required for this position
Other Duties As Assigned
Periodic special projects and duties may be assigned based on Company need and requirements
Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

Qualifications Required
Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Possess the eagerness and work ethics to succeed in a customer service environment; a motivated self-starter
Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
Ability to learn and navigate new software
Ability to type 30 wpm+
Prior Call Center experience preferred but not required
Retail sales and marketing experience is preferred but not required
Ability to pay close attention to detail

Core Competencies:
General office and telephone skills are required
Basic Computer Skills are required
Good written and verbal communication skills
Good organizational skills
Proactive, self-starter, goal oriented and ability to work independently
Ability to maintain a positive attitude and composure
Collaborative Team Player
Uphold Company’s Vision, Mission Statement and Core Values
Education
High School Diploma is required
Some college is preferred

Physical Demands
Stationary Position: frequently remains stationary up to 50% of the time and sitting up to 8 hours per day
Move/Traverse: infrequently bend, stand, stoop and/or walk
Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds
Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situations
Sight: frequent use of sight to detect images on computer, office documents, facility objects near and far
Climb: ascends/descends on stairway to get to office on 2nd floor

Work Environment
Regular professional, office business setting
Noise level ranges from low to moderate (if in office setting)
Noise level ranges from moderate to high (if on construction worksite)

Benefits for Full-Time Employees
Paid Time Off
Paid Holidays
401(k) Eligibility
Health Benefits: Medical, Dental, Vision
Life Insurance Benefits
Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)
Recognition of Hard Work and Exemplary Performance
Clean, Air Conditioned, Friendly Working Environment
Discretionary Bonus Based on Several Factors
At-Will Employment & Equal Opportunity Employer
Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer
All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements for employment purposes. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.

Essential Job Function for Reasonable Work Accommodation
According to the American’s with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above. If you feel you need reasonable work accommodations, please contact the Human Resources department at (949) 748-5900.


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