Overview

SUMMARY
To provide exceptional Customer Service for all visiting guests to enjoy a great shopping experience and tenants. Maintain a high level of communication between customers, tenants and with all management and employees of the Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensures Customer Service area is opened timely (opening time may vary by center location)
Assist all customers and tenants phone or in person with general information, store locations, directions, business hours, transportation info. Special event info.
Circulates memos, newsletters, and other correspondence to tenants.
Assist the Marketing department with traffic reports, special events, group sales, sponsorships and ensures brochures/directories/promotional material is stocked at the counter.
Maintain stroller/wheelchair rentals and log book.
Maintain the log and inventory of all lost and found items in conjunction with the security department.
Responsible for tenant after-hours log and security notification.
Process gift card requests.
Collects customer complaint forms and distributes to General Manager.
Perform special projects or other duties as assigned.
NOTE: This position may also provide shuttle service in the centers who offer this service.
EDUCATION and EXPERIENCE
High school diploma or general equivalency diploma (G.E.D.)
0 2 years of experience in the field or in a related area preferred.
Entry level experience using MS Office applications (for data entry, reports).
Ability to conduct research using the various search engines on the Internet.
Entry level experience using Social Media Networking applications.
CERTIFICATES and/or LICENSES
Valid State Drivers License (clean driving record)
COMMUNICATION SKILLS
Ability to effectively respond to issues both verbally and in writing.
Requires a high level of commitment to customer service.
FINANCIAL KNOWLEDGE
Ability to handle cash and give back proper change.
Basic bookkeeping skills.
OTHER SKILLS and/or ABILITIES
Commitment to offering customers the ultimate customer service experience.
Ability to learn new tasks quickly.
Demonstrate the ability to work well under pressure with a proactive approach to unusual occurrences.
Must be able to work independently and take initiative.
Demonstrate flexibility with projects and with a schedule.
Ability to multi-task without frustration.
Able to prioritize and meet deadlines.
Must be a team player to achieve the goals of the center.
PHYSICAL and/or MENTAL REQUIREMENTS
While performing the duties of this job, the employee is frequently required to sit for long periods of time; walk and stand; use hands and fingers to operate keyboards, printers, fax machines or other office equipment; hearing and speech to communicate in person and over the telephone and/or radio; vision to read printed material and a computer screen; lift and/or move up to 25 pounds and heavier weights with the use of proper equipment.
EOE

Job Posted by ApplicantPro


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