Overview

About Us:
Outskirts Press was founded by author Brent Sampson in 2002 as a result of his personal frustrations with getting published. Outskirts Press appeared on the Inc. 5000 in 2009, 2010 and 2011 becoming the only self-publishing company to appear on the list of top 5,000 fastest growing businesses in America for three years in a row. Outskirts Press is a full service self-publishing company offering print-on-demand publishing and book marketing services. Around 100 independent contractors assist authors with pre-production
We have an immediate need for Customer Service Professionals who are self-driven and love to achieve! This is an entrepreneurial position. Candidates with past customer service experience, independent contractor experience and work-from-home experience are encouraged to explore this opportunity.
Responsibilities:
Become familiar with the self-publishing industry in general and become knowledgeable about Outskirts Press services to provide advice and assistance to authors during the production phase.
Act as the authors’ main point of contact, coordinating between the author and the design professionals (cover designer, book designer and other service providers as necessary for completion of the galley review and print ready files).
Take incoming calls from authors during regular business hours and respond to emails and voice messages within 1 business day.
Recommend Outskirts Press production and book marketing services to authors as needed/appropriate.
Update contractor interface as needed.
Qualifications:
Quiet, consistent, professional home-based office environment during regular business hours Mon-Fri
Personal computer, high-speed internet access, email capabilities, unlimited long distance calling plan
Intermediate technical ability (i.e. operating a computer system, basic HTML skill, setting up email, etc.)
Strong, proactive customer-service skills via phone and email
Organizational skills necessary to work with multiple clients simultaneously
Professional written and oral communication skills
Creative and critical thinking skills required to address the unique nature of each client’s particular projectchallenges/circumstances
Excellent time management and self-discipline
Fluency in English is required; bilingual English/Spanish a plus
Ability to follow directions

This is a remote position so it is 100% telecommute (work from home).
Please send resume and cover letter to Wendy Stetina at hr (@) outskirtspress.com


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