Overview

Entry Level Customer Service Representative
Cowles Products a Division of C. Cowles & Company in North Haven, CT has an immediate opening for a qualified and motivated Customer Service Representative.
Summary: Under the supervision of the General Manager, this non-exempt employee is responsible for Customer Service duties and the following but not limited to duties below.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Responsible for direct customer contact, by phone, fax, mail or electronic mail in all areas relating to inquiries, order entry and status, pricing, product availability, scheduling, delivery dates, packaging, shipping, and responding to customer questions.
Process warranty transactions.
Inform customers of current promotions and specials.
Maintain sales records including invoices, credit information and shipping records.
May work with inventory control, production and shipping personnel to confirm delivery dates or track missing/delayed shipments.
Consult with outside sales representatives/managers on customers behalf.
Must be able to communicate effectively with customers, outside salespersons and Carlin personnel.
AS400 experience helpful.
Must be proficient in the use of Microsoft Office (Excel, Word) and Internet Access.
Maintain equipment and work area in a clean and orderly condition.
Follow prescribed safety rules and regulations.
Perform other similar or related duties as required or directed.
Requirements
2- 5 years experience required
Strong computer including Excel and Word.
Strong phone and interpersonal skills
Compensation
We offer a competitive salary with an excellent benefit package, including medical, dental, vision, vacation, paid holidays, life insurance, matching 401(k), and more.
Please submit your resume by email to [email protected] or send to C. Cowles & Company, Attention Human Resources, 126 Bailey Road, North Haven, CT 06473 or fax 1-203-764-1713.
C.Cowles & Company is an Equal Opportunity Employer Minorities/Women/Veterans/Disa


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