Overview

Job Description
To apply go to our website: http://southerndentalalliance.com/careers/
Purpose and summary of role
Patient Support Services Coordinator supports a number of Pediatric, General, Oral Surgery, and Orthodontic dental offices in the Southeast, in the centralized call center office. The Patient Support Services Coordinators are responsible for providing customer service and support between the patients and multi-level offices ensuring goals are being met that are established by the organization for accuracy and quality control.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Eligibility Requirements
High School Diploma or GED
5 years minimum of customer service experience
Customer service oriented with professional demeanor
Ability to Multi-task
Exceptional phone, verbal, written and overall communication skills
Savvy with the use of Microsoft Office and other computer programs

Preferred Education and Experience
Associate or Bachelor Degree
Multi-lingual (minimum English and Spanish)
Call center experience
Knowledge of dental terminology, procedures and diagnosis
Knowledge of computer and relevant software applications
Knowledge of general administrative and clerical procedures
Knowledge of healthcare patient financial services

Additional Eligibility Requirements
Dentrix Software
Eaglesoft Software
Cloud 9 Software
SoftDent
Microsoft Office

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work in a team environment, but also disciplined to work independently with little to some discretion form peers and Patient Support Services Manager
Maintain good relationship with office staff, and vendor contacts, that we service and/or partner with
Excellent Communication and Customer services skills
Responsible for identifying trends while scheduling appointments, that require escalation up to prevent them from continue to occur.
Ability to work on multi-line phone systems, to handle multiple callers/patients at a given time
Can handle high call volumes
Ability to maintain confidentiality with all of PHI, HIPPA, patient and company-related information.
Completes work within authorized time to assure compliance with departmental standards.
Demonstrates knowledge of, and supports, the practice’s and company’s mission, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethics.
Reinforce Company Culture and Values; by creating a customer experience of the highest quality.
The job description provides a framework for the job, other duties may be assigned as necessary

Competencies
Communication Skills
Customer Service Skills
Stress Management/Composure
Planning and Organization
Time Management/Promptness
Accuracy
Teamwork Orientation
Initiative
Confidentiality
People Orientated

Work Environment
This job operates in a centralized call center office, representing practices in the Southeast. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is primarily a sedentary role, where most of the work is performed sitting at a desk majority of the day and answering phones.
The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.
Position Type and Expectations of Work Hours
This is a full-time position or may be part-time. Days and hours of work are Monday through Friday 30-45 hours a week.
Travel
Some travel to various practices may be required.


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