Overview

TRC Staffing Services is looking for motivated and energetic Call Center Agents. Agents will be assisting customers with concerns regarding their utilities billing and services for areas in Rhode Island, New York and Massachusetts areas.
We are seeking career-driven individuals who are customer-focused and go the extra mile for a long-term opportunity. Our client is a national company with opportunity for longevity and growth.
Why Choose TRC Staffing:
Full Time, Monday – Friday, with shortened hours on Saturdays. No Sundays required!
Paid Training
Competitive pay with potential increases and bonuses
Immediate ACA Compliant benefits
Job Responsibilities:
Responding to customer inquiries, concerns and problems.
Assist with scheduling services on/off
Requests for account information
Determining the most effective resolution to customer service issues and maintaining customer service accounts
Resolving complaints in a professional manner
Escalate calls when appropriate
Requirements & Qualifications
Previous Customer Service experience preferred
High School Diploma or GED
Motivated and Team-Player attitude
Excellent communication & interpersonal skills
Basic computer skills
If you’re looking for a position where you can stay long term, help resolve customer issues, and continue to grow your customer service experience this is the job for you!


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