We are excited to announce an opportunity to join our Enterprise Car Sales team!
The Car Sales Customer Service Representative will provide a high level of customer service and support to both internal and external customers. This person is also responsible for helping support the Desking and Sales transactions during the sales process, as well as post-sale customer service.
This is a full time position -40 hours- with the following schedule: Tuesday-Friday 12PM to 8PM AND Saturday 1PM to 6PM.
Assist in post-sale trade follow up, including collecting clean title, assist with trade payoffs and following up with the team responsible for trade sales
Follow up with customers to collect information/stipulations needed for funding
Follow up with customer post-sale to help facilitation or ensure completion of AMO installs
Handle customer inquiries related to financing, warranties or other customer service issues
Track all customer requests in Salesforce
Organize and ensure accuracy and completion of all paperwork for each customer transaction
Break down and package deals to send to shared services
Assist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepancies
Complete monthly reporting for shared services and management
Complete and send DMV paperwork
Follow up with recon on previously ordered keys and manuals for current dealership inventory
Accounts payable and receivable support (including review of CRS/deposit 2150 report)
Tag and title follow up for current dealership inventory
Assist with ECOA (Equal Credit Opportunity Act) File review
Review credit applications for accuracy and compliance
Complete final sale paperwork with customers (obtain signatures)
Follow up with lenders on all funding, including discrepancies, delays or questions
Equal Opportunity Employer/Disability/Veterans
Minimum two (2) years of customer service and administrative experience
Basic knowledge and experience with PC and Microsoft Office Products (Word, Excel, Outlook) required
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be at least 18 years of age.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing to work full time- Tues-Fri 12pm to 8pm Sat 1pm to 6pm.
Competency Based Qualifications:
Strong customer service skills and the ability to project patience, empathy and listening skills to handle tough customer scenarios
Excellent written and verbal communication skills
Time management skills with the ability to handle multiple tasks
Ability to perform general math calculations and analyze data
Strong time management, attention to detail, and ability to work in a fast-paced environment
Previous experience in the automotive sales industry preferred.