We are seeking a friendly, hard-working call center agent to join our growing team. In this position, you will interact respond to inquiries in either the customer service, sales, or technical support space on the telephone, email, and/or instant messaging.

Call Center Agent Duties and Responsibilities
Provide services or make sales directly to customers via the telephone or through email and instant messaging communications
Make and receive calls using a telephone headset
Read from a dynamic prepared script that applies to the situation at hand
Adjust scripts as necessary to target the individual interests of clients
Collect customer information pertinent to business objectives, such as name, address, demographic and financial information
Process order information; schedule appointments
Maintain detailed records of contacts
Acquire lead lists with names and telephone numbers of potential clients
Monitor performance in conjunction with personal goals and business objectives

High school or general equivalency diploma
Experience in sales, marketing, or customer service roles
Proficient with computers and software such as Microsoft Office
Excellent written and verbal communication abilities and interpersonal skills
Exemplary customer service skills
Ability to handle demanding customers with patience and professionalism
Able to thrive in a fast-paced environment

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